U.S. LawShield

Call Center Representative

• Interact with members and customers via phone, email, chat, and social media channels to provide information on, and make appropriate recommendations for our products and services
• Take ownership of member issues from start to finish; when the issue is beyond the advisor’s knowledge, collaborates with the assigned supervisor or appropriate staff
• Follow up with customers and members as appropriate, building positive sales relationships to allow for further growth
• Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
• Provide guidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships, education, and training opportunities
• Assist in mentoring of teammates
• Demonstrate the values U.S. LawShield
• Perform other sales functions and work-related tasks as assigned by management

Call Center Licensed Sales Representative, Property and Casualty