Customer Service Manager
Greenlight Planet
Salary
💰 $95,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- TXI is looking for a Delivery Manager who loves to unpack a puzzle and work to see it solved.
- Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption.
- This role will involve using agile methodologies to keep delivery on track, proactively mitigating risks while recommending improvements, and protecting the team’s health. You’ll also advise your clients by acting as an informed and empathetic sounding board and providing thoughtful, strategic recommendations on the long-term product roadmap. The ideal candidate has experience in consulting and must have experience collaborating with cross-functional teams in design, engineering, and product.
- Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!
Requirements
- Agile Project Management: You are strong at utilizing agile project management skills to efficiently plan, executing, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget
- Risk Mitigation: You are strong at identifying, analyzing, and mitigating project risks, as well as effectively managing changes to project scope, timelines, or requirements. You are capable of ensuring that clients, team members, and stakeholders maintain awareness and can plan accordingly.
- Team Enablement: You are capable of fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement. You can empower teams to drive innovation and achieve successful project outcomes.
- Product Management: You are capable of thoughtfully steering the development, launch, and evolution of a company's product(s) to meet desired outcomes. In other words, you can effectively understand and balance business objectives, user needs, and technical capabilities and constraints.
- Delivery Quality: You are capable of promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure the delivery of high-quality, inclusive, and user-friendly software solutions.
- Additionally, you demonstrate alignment with our delivery principles: prioritizing transparent communication with team members and clients; being proactive, results-oriented, and adaptive; empowering your teammates to “multiply” their potential and effectiveness; creating psychological safety within your team; and curiosity and an appetite for learning and new information
