Senior Product Manager, Commerce Product Platform
Twilio
Cloud
Senior Product Manager, Commerce Platform
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$142,800 - CA$178,500 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own the product strategy and roadmap for all payments and billing infrastructure—subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
- Partner with engineering to define product specifications, design features, and deliver new functionality to customers
- Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
- Define and deliver against outcomes—with a strong focus on metrics, speed, and business impact
- Partner across technical program management, IT, finance, legal, and support teams to ensure successful go-to-market for new product initiatives
- Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering, balancing business needs with long-term platform scalability
- Drive planning and prioritization, defining and tracking key metrics, and work closely with engineers to define feature functionality and execute against the roadmap
- Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs
Requirements
- 8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
- Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
- Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
- High ownership mindset: You bring urgency, challenge blockers, and know when to escalate or hold the line
- Deep payments fluency: You understand the strategy, incentives, and mechanics behind billing and payments—not just the technical components
- Vendor leadership: You’ve driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
- An excellent communicator, with experience presenting to cross functional stakeholders
- Have a Bachelor's degree in Computer Science, Engineering, or equivalent experience
- Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements
- Desired: deep user empathy for both internal and external customers
- Desired: excellent verbal and written communication and ability to rally a team
- Desired: affinity for fast-paced, changing environments and a get-it-done personality
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Remote-first work and flexible work arrangements
- Support for volunteering and donation efforts
- Offerings vary by location
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementbilling platformspayment platformscloud productsanalytical skillsproject managementfeature specificationmetrics trackingtechnical depthuser empathy
Soft skills
excellent communicationcross-functional collaborationownership mindsetproblem decompositioncustomer-focused mindsetability to rally a teamadaptabilityurgencystakeholder engagementpresentation skills
