Senior Product Manager
HighlightTA
Senior Product Manager, Commerce Product Platform
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$142,800 - CA$178,500 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own the product strategy and roadmap for payments and billing infrastructure—subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
- Partner with engineering to define product specifications, design features, and deliver new functionality to customers
- Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
- Define and deliver against outcomes with focus on metrics, speed, and business impact
- Partner with technical program management, IT, finance, legal, and support to ensure successful go-to-market for new initiatives
- Iterate on core billing and payments infrastructure balancing business needs with long-term platform scalability
- Drive planning and prioritization, define and track key metrics, and work closely with engineers to define feature functionality and execute roadmap
- Engage with external customers and internal partners to gather product requirements and feedback through discussions, presentations, and preview programs
Requirements
- 8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
- Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
- Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
- High ownership mindset: urgency, challenge blockers, and know when to escalate or hold the line
- Deep payments fluency: understand strategy, incentives, and mechanics behind billing and payments
- Vendor leadership: driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
- Excellent communicator with experience presenting to cross functional stakeholders
- Have a Bachelor's degree in Computer Science, Engineering, or equivalent experience
- Maintain industry knowledge and subject matter expertise, identify trends and regulatory changes
- Desired: deep user empathy for internal and external customers
- Desired: excellent verbal and written communication and ability to rally teams
- Desired: affinity for fast-paced, changing environment, sense of humor and get-it-done personality
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Remote-first work and flexible work arrangements
- Support for volunteering and donation efforts
- Offerings vary by location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementbilling platformspayment platformscloud productsanalytical skillsfeature specificationproject managementpayments fluencyvendor leadershipuser empathy
Soft skills
excellent communicatorcross-functional collaborationhigh ownership mindsetability to escalate issuescustomer-focused mindsetstrong analytical skillsability to rally teamssense of humoradaptabilityproblem-solving
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineeringequivalent experience
