twelveNYC

Account Manager

• Proactively manage all new client briefs through production.
• Efficiently manage all daily external client communication relating to active briefs through production.
• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASLs.
• Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
• Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Account Manager, Retail

Software Engineer

• Act as the key liaison between creative teams and factory partners, ensuring seamless development of product designs and packaging concepts.
• Gain a deep understanding of each client’s story, brand guidelines, and market positioning to deliver consistent, high-quality products.
• Collaborate with creative teams daily to integrate newly sourced products and innovative fabrication processes into client deliverables.
• Develop and deliver clear, detailed instructions for tertiary packaging decks/mockups in collaboration with design partners.
• Ideate and create spec sheets for diverse product categories, ensuring precision and attention to detail.
• Leverage expertise in materials, finishes, and print techniques to enhance product designs.
• Oversee multiple projects simultaneously, managing budgets, timelines, and quality across various seasons and clients.
• Create and maintain detailed program schedules to ensure on-time delivery.
• Exhibit sound judgment to balance competing priorities, adapt to evolving needs, and meet tight deadlines.
• Negotiate pricing and program details with domestic and overseas factory partners for multi-SKU programs.
• Ensure cost efficiency without compromising quality or brand alignment.
• Employ a solution-oriented mindset to address challenges proactively, ensuring flawless execution.
• Apply creativity and critical thinking to innovate within budgetary constraints.

Packaging Developer

Producer

• Manage and execute retail operations flow, including PO/SO processing, invoicing, inventory allocation, product updates, portal management, and EDI processes
• Communicate order status and commit dates to the retail team and client; manage escalation internally on late or critical orders driving delays
• Oversee client PO and production timelines, work with vendors to ensure timely completion of active POs; record and track production statuses
• Manage multiple concurrent projects (all at different stages of the product development cycle)
• Gather and update vendor pricing, quotes, and order quantities; Manage and update COGS
• Collaborate with cross-functional teams to control project changes, minimize risks, and keep the team accountable for their deliverables
• Oversee domestic and global production (China factories, US, and 3rd party vendors)
• Generate and submit invoices for all retail orders; follow up on payment status as needed;
• Enable department stores’ EDI compliance, review and report chargebacks; investigate and dispute charges with retailers as needed
• Negotiate pricing with vendors and factories to enable strategic advantage for Twelve, while maintaining a strong vendor partnership
• Identify optimal shipment and transportation routes for warehousing/distribution
• Coordinate transportation and delivery of finished goods, components, and shipping materials; Ensure proper documentation and tracking of domestic and international transportation

Production Manager, Contract

Sales

• Assist with market preparation and meeting set-up to create an appealing and professional environment for customers.
• Collaborate with Account Executives to drive sales initiatives and support customer service efforts.
• Prepare and manage samples that need to be sent out to customers.
• Assist in managing client communications and follow-ups related to orders and product inquiries.
• Track and manage customer orders, ensuring accurate and timely processing of sales.
• Utilize Excel and internal tools to maintain detailed records of orders, inventory, and customer data.
• Perform accurate data entry for orders, item setups, and client-specific information into client portals and internal systems.
• Maintain comprehensive records of sales activity and orders.
• Assist with administrative tasks as needed by the sales team, including preparing reports, organizing documentation, and handling other office duties.

Sales Assistant

Compliance

• Lead EDI onboarding and setup for new retailer and vendor integrations within SPS Commerce
• Coordinate with external partners, retailers, and internal teams to test and validate EDI workflows
• Ensure proper mapping and configuration of documents (PO, ASN, Invoice) during setup
• Manage and maintain Twelve’s EDI platform (SPS Commerce) across all retailer integrations
• Review, validate, and process inbound EDI Purchase Orders (POs) for accuracy and completeness
• Submit and monitor Advance Ship Notices (ASNs) to ensure timely and accurate transmission
• Generate and submit EDI invoices, ensuring alignment with shipment and retailer requirements
• Troubleshoot and resolve EDI transmission failures, including mapping errors, data discrepancies, and connectivity issues
• Partner with internal teams to ensure all EDI documents align with operational execution and retailer compliance standards
• Monitor retailer compliance requirements across accounts (Target, etc.) and ensure adherence
• Identify, investigate, and resolve chargebacks and compliance deductions
• Submit and track chargeback disputes through SupplyPike, ensuring proper documentation and follow-through
• Analyze recurring chargeback trends and proactively recommend process improvements to reduce risk
• Coordinate and execute routing for cross-docked shipments from our 3PL partners, across various client-retailers
• Ensure all routing guides and retailer-specific shipping requirements are followed precisely
• Act as the internal EDI SME, supporting Production, Logistics, and Finance teams
• Partner with Operations to improve upstream data accuracy (SKU setup, labeling, cartonization, etc.)
• Identify process gaps and implement solutions to improve efficiency, accuracy, and compliance
• Lead reporting on EDI performance, chargebacks, and operational KPIs

EDI & Retail Compliance Specialist

Director

• Drive forward-thinking innovative concepts that align with Target’s brand, customer, and seasonal strategies across categories and departments
• Translate trends, materials, and manufacturing capabilities into actionable innovation pipelines
• Push beyond incremental improvements—bring ideas that are distinct, ownable, and retail-relevant
• Act as a creative visionary, not just a reviewer—partner closely with design and development teams to evolve ideas from concept through production
• Ensure creative integrity holds through development, cost value engineering, and production constraints
• Balance aesthetic ambition with real-world execution
• Lead and deliver client presentations with a strong point of view and narrative across client executive teams
• Elevate how concepts are designed, packaged, and presented to spark excitement and buy-in from Target buyers
• Translate creative ideas into compelling storytelling that connect design, function, and commercial value to the Target DNA
• Proactively bring ideas to the client and create whitespace opportunity
• Create products with high sell thru value
• Oversee structural packaging development concepts with a strong understanding of materials, dielines, and manufacturing processes
• Guide teams toward smart product construction that delivers on both design intent and cost targets
• Challenge assumptions and push for smarter, more efficient builds and forward thinking concepts
• Lead with Sales Management team members to ensure concepts meet margin and pricing targets from the outset
• Lead value engineering efforts without compromising the core creative idea
• Understand trade-offs and make decisions that balance design, quality, and cost
• Create products that sell within whitespace niche categories

Director of Packaging, Innovation

• Serve as the primary link between internal creative teams and factory partners, ensuring seamless execution of product and packaging concepts
• Develop a deep understanding of Target’s brand identity, guidelines, and customer to deliver cohesive, on-brand assortments
• Collaborate daily with design teams to incorporate new materials, formats, and production techniques into product development
• Own multiple product programs simultaneously, managing timelines, budgets, and quality across seasons and categories
• Build and maintain detailed development schedules to ensure on-time delivery
• Navigate competing priorities with strong judgment, flexibility, and a solutions-oriented mindset
• Translate creative concepts into clear, actionable product briefs, specs, and mockups
• Develop detailed spec sheets across a range of product categories with a high level of accuracy
• Apply knowledge of materials, finishes, and print techniques to elevate product quality and innovation
• Partner with domestic and international vendors to negotiate pricing and program details across multi-SKU assortments
• Balance cost efficiency with design integrity and brand standards
• Proactively identify risks and resolve challenges to keep development on track
• Bring creative, resourceful thinking to deliver strong solutions within budget and timeline constraints

Product Developer

• Act as the key liaison between creative teams and factory partners, ensuring seamless development of product designs and packaging concepts.
• Gain a deep understanding of each client’s story, brand guidelines, and market positioning to deliver consistent, high-quality products.
• Collaborate with creative teams daily to integrate newly sourced products and innovative fabrication processes into client deliverables.
• Oversee multiple projects simultaneously, managing budgets, timelines, and quality across various seasons and clients.
• Create and maintain detailed program schedules to ensure on-time delivery.
• Develop and deliver clear, detailed instructions for product and packaging decks/mockups in collaboration with design partners.
• Negotiate pricing and program details with domestic and overseas factory partners for multi-SKU programs.