Account Manager, Retail

twelveNYC

Account Manager overseeing all aspects of client management and driving strategic growth at Twelve. Responsible for client liaison, project management, and securing long-term partnerships.

Posted 5/29/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage all new client briefs through production.
Efficiently manage all daily external client communication relating to active briefs through production.
Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASLs.
Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Requirements

What you’ll need

5 yrs+ experience in a similar role within the retail, beauty or luxury industry
Highly analytical with the ability to think strategically and be a confident decision-maker
Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner
Be a creative problem-solver who will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges
Negotiation skills
Have a pro-active, can-do attitude across all areas of responsibilities.

Benefits

Comp & perks

Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
Hybrid work environment
Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
Paid Parental Leave
Family planning and wellness benefits
Summer Fridays
Discretionary Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical thinkingstrategic thinkingdecision-makingclient managementproblem-solvingnegotiationproactive attitudecommunicationcollaborationtime management