Create a client experience that reflects the ethos of the TUMI brand and build and maintain strong client relationships.
Drive sales through outstanding service and meet/exceed individual and store sales and KPI goals (conversion, DPT, UPT, Client Data Capture).
Embody company culture of coaching, practice skills with store team, and provide constructive feedback.
Demonstrate organizational core values, openness to new ideas, and complete quarterly personal development goals.
Exercise strong verbal and written communication, active listening, adjust communication to audience, and deescalate situations.
Manage personal timecards, stay up to date with training, complete assigned tasks and meet deadlines, and adhere to company policies.
Ensure store follows visual guidelines and cleanliness standards; enforce excellent client services using client books, thank you cards, and event strategies.
Support an entrepreneurial retail environment and pursue growth opportunities to increase sales, KPIs, and client awareness.
Requirements
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI’s.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.