Associate Manager
TUMI Genomics
Job Level
JuniorMid-Level
About the role
- Create a client experience that reflects the ethos of the TUMI brand and build/maintain strong client relationships.
- Drive sales through outstanding service and meet/exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, Client Data Capture).
- Display initiative: plan and prioritize, champion change, take responsibility for performance, complete tasks and meet deadlines.
- Train and develop store associates through roleplay, coaching, and support Store Manager with training and development; complete quarterly personal development goalsetting.
- Provide coaching and feedback: articulate strengths, goals, opportunities; use company tools to create a 360-degree coaching culture.
- Exercise strong written and verbal communication; adapt communication across levels; collaborate effectively with team.
- Manage compliance: maintain Tumi University training, manage personal timecards for payroll accuracy, adhere to company policies and procedures.
- Ensure visual merchandising follows guidelines; enforce excellent client services via client books, thank you cards, and event strategies to ensure superior client experience.
- Remain calm and deescalate situations when necessary.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.
- Strong understanding of or passion for luxury, travel, fashion, and lifestyle markets.