Associate Manager
TUMI Genomics
Associate Manager
TUMI Genomics
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Create a client experience reflecting the TUMI brand while building and maintaining strong client relationships and driving sales through outstanding service.
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics (conversion, DPT, UPT, Client Data Capture).
- Display initiative, plan and prioritize, champion change, and take responsibility for performance and deadlines.
- Train and develop store associates through roleplay, coaching, and monitor training; complete quarterly personal development goalsetting.
- Provide coaching and feedback, utilize company tools to create a 360-degree coaching culture, and be solution oriented.
- Exercise strong written and verbal communication, adapt communication upwards and laterally, and collaborate effectively with the team.
- Manage personal timecards to ensure payroll accuracy, maintain Tumi University Training, and adhere to company policies and procedures.
- Ensure store follows visual merchandising guidelines and enforce excellent client services (client books, thank you cards, event strategies) to ensure a consistent superior client experience.
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment and have an openness to feedback.
- Ability to stand, move around the store, lift and push boxes that weigh 30 pounds, and use a ladder to complete job duties.
- Strong sales and client experience, preferably in the luxury market.
- Proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Strong sense of integrity and ability to lead by example.
- Strong time management skills.