Store Manager
TUMI Genomics
Job Level
Mid-LevelSenior
About the role
- Create a client experience that reflects the TUMI brand and build/maintain strong client relationships
- Drive sales through outstanding service and meet/exceed individual and store sales and KPI goals (conversion, DPT, UPT, Client Data Capture)
- Lead by example: influence team members, delegate tasks, develop short- and long-term strategies, demonstrate initiative and time management
- Train and develop staff through roleplay and coaching; provide coaching and feedback; establish succession plans and recruit/network
- Communicate effectively: strong written and verbal skills, adapt communication, promote organization goals, deescalate situations, collaborate with peers and corporate partners
- Manage operations and compliance: schedule, timecards, payroll, monitor shipments/transfers/price changes, plan and conduct inventory
- Analyze business results, resolve complex challenges using judgment, and coordinate daily store operations
- Ensure visual merchandising and in-store experience follow guidelines; execute client service tactics (client books, thank you cards, events)
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
- Value a collaborative environment and have an openness to feedback.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Flexible availability to work nights, weekends, mornings, and holidays as needed.
- Have a strong sense of integrity and an ability to lead by example.
- Has strong time management skills.