Truv

Customer Success Manager

• Own the success and outcomes of Truv’s largest and most complex enterprise customers.
• Act as a trusted advisor to senior stakeholders across multiple lines of business.
• Drive adoption and maximize utilization of Truv within large, matrixed organizations.
• Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.
• Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.
• Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.
• Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.
• Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.

Customer Success Manager, Enterprise Accounts

Product Analyst

• Analyze complex data sets and create clear, insightful reports for key stakeholders.
• Collaborate with teams across Truv to understand their data needs and provide solutions that drive business success.
• Design, develop, and maintain dashboards that give us real-time insights into our performance and help us make informed decisions.
• Identify trends, patterns, and areas for improvement in our data and provide recommendations for action.
• Create, maintain, and support ETL pipelines for Clickhouse Cloud.

• Lead and scale the Customer Success function at a fintech payroll API company.
• Oversee a team of Customer Success Managers focused on mid-market and enterprise portfolios.
• Drive strategy, execution, onboarding, adoption, renewals, and expansion.
• Serve as a trusted advisor to client executives and conduct executive business reviews.
• Partner with Sales, Product, and Support to deliver seamless customer experiences.
• Own customer health metrics, forecast churn and renewal risk, and drive NRR improvements.
• Implement systems, KPIs, and analytics to measure customer health and team performance.
• Optimize processes and tools to scale Customer Success efficiently.

Director of Customer Success

Growth Marketing

• Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access; our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach.
• About the Role – We’re looking for a Senior Growth Marketing Manager who will own the strategy, execution, and optimization of multi-channel marketing programs that drive measurable business growth.
• This is a high-impact role for a data-driven marketer who thrives at the intersection of creativity and analytics.
• You’ll work across the entire funnel—from driving awareness and demand to optimizing conversion and retention.

Senior Growth Marketing Manager

Marketing

• About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach.\n• About the Role: We’re looking for a strategic, results-oriented Field Marketing Manager to own and scale our event-driven marketing efforts. You’ll be the driving force behind initiatives that grow brand awareness, generate high-quality leads, and deepen customer engagement across webinars, podcasts, industry conferences, and onsite events.

Customer Success Manager, Enterprise Accounts

Product Analyst

Director of Customer Success

Senior Growth Marketing Manager

Senior Field Marketing Manager