Customer Success Manager
BizIQ - Smart Growth Marketing
Head of Growth, Sales & Client Account Management
TrustEngine
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $151,800 - $211,000 per year
Job Level
Lead
About the role
- Develop and execute a comprehensive sales strategy that encompasses new business acquisition and client account expansion.
- Design scalable outbound processes, defining clear qualification criteria, and creating repeatable playbooks and messaging frameworks.
- Build, lead, and mentor a high-performing sales and customer organization to become trusted advisors who are equipped with the skills and industry knowledge to solve business challenges for clients.
- Proactively guide the team to consistently exceed revenue and retention targets by identifying and securing opportunities for upselling, cross-selling, and strategic account expansion.
- Champion a data-first culture by leveraging both internal and external data to inform all sales motions.
- Act as a senior point of contact for key accounts, building strong, lasting relationships with executives and decision-makers to secure long-term partnerships and renewals.
- Work closely with internal operations teams to demonstrate product ROI, predict client churn, and measure team performance and success.
- Partner with internal teams, including Marketing, Product, Finance, and Operations, to align on target accounts, campaigns, pipeline objectives, and go-to-market strategies.
Requirements
- 8-10 years of progressive experience in sales, sales development, or client account management, with a proven track record of building and scaling client-facing or sales teams.
- Demonstrated ability to consistently meet or exceed revenue and retention targets.
- Proven experience closing new business deals of varying sizes and growing accounts to over $100,000+.
- A track record of successfully leading, mentoring, and scaling a sales or sales development team.
- Skilled at using data and analytics to manage team performance, define strategy, and improve results.
- Exceptional written and verbal communication skills, with the ability to articulate complex concepts and value propositions to a wide range of audiences.
- Deep understanding of the mortgage lending industry or related technology is strongly preferred.
