BizIQ - Smart Growth Marketing

Customer Success Manager

BizIQ - Smart Growth Marketing

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
  • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
  • Implement retention and growth strategies to boost client retention and find account expansion opportunities
  • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
  • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
  • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

Requirements

  • 2+ years of experience managing and building high-performing customer success teams
  • 5+ years of account and client management experience with a strong record of achieving retention and growth targets
  • 5 + years experience with CRM tools, Microsoft or Google Office Suite of products
  • Digital Marketing Experience preferred but not required
  • Bachelor’s Degree in business, marketing, or a related field preferred.
Benefits
  • Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
  • Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
  • Retirement Savings: 401K
  • Parental leave: Inclusive and supportive parental leave policy
  • Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SEOPPCSocial MediaReputation ManagementContent MarketingData AnalyticsKPI TrackingClient Relationship ManagementAccount Management
Soft skills
LeadershipCollaborationMentoringResults-orientedProblem-solving