BizIQ - Smart Growth Marketing

Customer Success Manager

BizIQ - Smart Growth Marketing

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $90,000 per year

Job Level

JuniorMid-Level

About the role

  • We're looking for an experienced Manager to lead our dedicated Account Management team!
  • In this role, you will lead a team committed to delivering exceptional service to Small and Medium-Sized Businesses in Website Design & Development, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
  • In this role, you will promote collaboration and drive results, ensuring client satisfaction and facilitating account growth.
  • OBJECTIVES Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
  • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
  • Implement retention and growth strategies to boost client retention and find account expansion opportunities.
  • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
  • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
  • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

Requirements

  • 2+ years of experience managing and building high-performing customer success teams.
  • 5+ years of account and client management experience with a strong record of achieving retention and growth targets.
  • 5 + years experience with CRM tools, Microsoft or Google Office Suite of products.
  • Digital Marketing Experience preferred but not required
  • Bachelor’s Degree in business, marketing, or a related field preferred.