Franchise Success Manager – Chicago Area Preferred
WIN Home Inspection
Customer Success Manager
BizIQ - Smart Growth Marketing
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- We're looking for an experienced Manager to lead our dedicated Account Management team!
- In this role, you will lead a team committed to delivering exceptional service to Small and Medium-Sized Businesses in Website Design & Development, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
- In this role, you will promote collaboration and drive results, ensuring client satisfaction and facilitating account growth.
- OBJECTIVES Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
- Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
- Implement retention and growth strategies to boost client retention and find account expansion opportunities.
- Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
- Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
- Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.
Requirements
- 2+ years of experience managing and building high-performing customer success teams.
- 5+ years of account and client management experience with a strong record of achieving retention and growth targets.
- 5 + years experience with CRM tools, Microsoft or Google Office Suite of products.
- Digital Marketing Experience preferred but not required
- Bachelor’s Degree in business, marketing, or a related field preferred.
