BizIQ - Smart Growth Marketing

Digital Marketing

• Manage and mentor a remote sales team consisting of 8-10 members to ensure that sales targets are consistently met and performance standards are upheld
• Provide coaching and step in to take over sales calls when necessary to ensure the successful closing of deals
• Monitor and evaluate sales calls to enhance quality, reduce errors, and track the overall performance of the sales team
• Conduct needs assessments, one-on-one meetings, performance reviews, and cost/benefit analyses to optimize team productivity
• Set and execute performance targets focusing on speed, efficiency, sales, and quality metrics for the team
• Ensure that all relevant communications, records, and data are accurately updated and meticulously recorded
• Liaise with cross-functional supervisors, team leaders, and sales teams to foster efficiency and deliver optimal customer results
• Review team performance data regularly to identify training needs and execute targeted training sessions accordingly
• Coach, motivate, and retain staff by effectively coordinating bonus, reward, and incentive programs to drive engagement
• Regularly forecast and analyze sales data against budget figures on a weekly and/or monthly basis to ensure financial objectives are met

Digital Marketing Sales Manager

Customer Success Manager

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
• Implement retention and growth strategies to boost client retention and find account expansion opportunities
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

Account Executive

• Drive upsell revenue by identifying opportunities within the existing BizIQ client base to introduce our CRM platform and complementary digital marketing solutions
• Source and prioritize sales opportunities through strategic research of client databases, behavioral data, and usage patterns
• Conduct consultative discovery conversations that uncover client pain points and align solutions to their specific business goals
• Build and manage a healthy pipeline — tracking opportunities, forecasting close dates, and staying relentlessly proactive in follow-up
• Deliver compelling, customized presentations via phone, video, and virtual demos that clearly articulate ROI and product value
• Negotiate contracts and close deals with confidence — balancing client satisfaction with company profitability
• Partner closely with Growth Advisors and Automation team to ensure seamless client transitions and strategic alignment
• Maintain accurate and timely CRM documentation to ensure visibility, accountability, and team collaboration
• Represent BizIQ professionally on camera during presentations and demos, using tools like PowerPoint or Google Slides
• Contribute to special projects and cross-functional initiatives that move the business forward

CRM Expansion Sales Executive

• Acquiring and growing multi-location franchise partnerships by selling BizIQ's digital marketing solutions
• Navigating complex, multi-stakeholder deals
• Representing BizIQ at national franchise conferences
• Closing high-value partnerships that drive large-scale adoption across entire franchise networks
• Identifying, targeting, and closing franchise brand partnerships at the corporate level
• Building relationships with key decision-makers including franchisors, franchise marketing directors, and executive stakeholders
• Developing and maintaining strategic account plans for all enterprise-level opportunities
• Collaborating with internal teams including Marketing, Product, and Account Management

Franchise Sales Executive

Customer Retention Specialist

• Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates.
• Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business.
• Lead efforts to address and resolve customer issues and escalations promptly, collaborating with internal teams to ensure satisfactory outcomes and client satisfaction.
• Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty.
• Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues, and proactively engaging with clients to understand their needs and challenges.
• Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics.
• Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.

Retention Specialist

Client Services Representative

• Claim and verify Google Business Pages for small to medium-sized business accounts
• Optimize business listings with accurate and compelling information, ensuring alignment with client branding
• Implement local search optimization strategies to enhance businesses' visibility on Google
• Conduct keyword research and integrate relevant terms to improve local search rankings
• Ensure the accuracy and consistency of business information across all online platforms
• Collaborate with clients to gather and update relevant details for optimal online representation
• Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement
• Utilize analytics tools to measure the impact of local optimization efforts
• Effectively conduct onboarding calls with new and existing clients to review important details about their account and/or business information
• Actively contribute to the success of new hires by being available to assist with onboarding, peer training, and knowledge sharing as needed
• Be open to participating in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives

Digital Marketing Sales Manager

Customer Success Manager

CRM Expansion Sales Executive

Franchise Sales Executive

Retention Specialist

Client Service Associate