BizIQ - Smart Growth Marketing

Customer Success Manager

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
• Implement retention and growth strategies to boost client retention and find account expansion opportunities
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly