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BizIQ - Smart Growth Marketing

Customer Success Manager

BizIQ - Smart Growth Marketing

Manager leading Account Management team at BizIQ focused on small and medium businesses. Ensuring client satisfaction through exceptional service in digital marketing solutions.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
  • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
  • Implement retention and growth strategies to boost client retention and find account expansion opportunities
  • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
  • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
  • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

Requirements

What you’ll need
  • 2+ years of experience managing and building high-performing customer success teams
  • 5+ years of account and client management experience with a strong record of achieving retention and growth targets
  • 5+ years experience with CRM tools, Microsoft or Google Office Suite of products
  • Digital Marketing Experience preferred but not required
  • Bachelor’s Degree in business, marketing, or a related field preferred.

Benefits

Comp & perks
  • United Health Medical plans (with Company HSA Contribution)
  • MetLife Dental plans
  • Vision plan
  • Life Insurance
  • Disability Insurance and more
  • 15 days of PTO accrued annually
  • 6 paid holidays
  • 4 floating holidays
  • 401K
  • Inclusive and supportive parental leave policy
  • BizBucks rewards program where you can receive weekly prizes Including Amazon gift cards or other prizes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SEOPPCSocial MediaReputation ManagementContent MarketingData AnalyticsKPI TrackingClient Relationship ManagementAccount Management
Soft Skills
LeadershipMentoringCollaborationResults-orientedClient RetentionProblem-solvingCommunication