Customer Success Manager

BizIQ - Smart Growth Marketing

Manager leading Account Management team at BizIQ focused on small and medium businesses. Ensuring client satisfaction through exceptional service in digital marketing solutions.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

SEOPPCSocial MediaReputation ManagementContent MarketingData AnalyticsKPI TrackingClient Relationship ManagementAccount Management

Soft Skills

LeadershipMentoringCollaborationResults-orientedClient RetentionProblem-solvingCommunication

Tools & Technologies

CRM toolsMicrosoft Office SuiteGoogle Office Suite

Industry Keywords

Digital MarketingCustomer SuccessAccount ExpansionUpsellingCross-selling

About the role

Key responsibilities & impact

Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance
Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing
Implement retention and growth strategies to boost client retention and find account expansion opportunities
Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions
Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery
Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

Requirements

What you’ll need

2+ years of experience managing and building high-performing customer success teams
5+ years of account and client management experience with a strong record of achieving retention and growth targets
5+ years experience with CRM tools, Microsoft or Google Office Suite of products
Digital Marketing Experience preferred but not required
Bachelor’s Degree in business, marketing, or a related field preferred.

Benefits

Comp & perks

United Health Medical plans (with Company HSA Contribution)
MetLife Dental plans
Vision plan
Life Insurance
Disability Insurance and more
15 days of PTO accrued annually
6 paid holidays
4 floating holidays
401K
Inclusive and supportive parental leave policy
BizBucks rewards program where you can receive weekly prizes Including Amazon gift cards or other prizes.