Trulieve

Associate

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.
• Follow all Trulieve Policies and Procedures as delivery associate.
• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Dispensary Associate

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Manager

• Responsible for leadership and supervision of store personnel
• Inventory tracking and management
• Achieving key performance metrics
• Ensuring the efficient daily operations of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate and ensure compliance with all company SOPs
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

General Manager

• Responsible for leadership and supervision of store personnel
• Inventory tracking and management
• Achieving key performance metrics
• Ensuring the efficient daily operations of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Technician

• Troubleshoot, maintain, and install various pieces of processing and packaging equipment
• Troubleshoot building’s Electrical Distribution, HVAC, and Lighting systems
• Follow planned maintenance procedures and schedules to ensure maximum efficiency and life span of both production equipment and building systems
• Respond to line calls and maintenance tickets according to their assigned priority
• Maintain building systems and structures to include HVAC, Plumbing, Lighting, and Miscellaneous items
• Work with fellow members of the maintenance team to formulate solutions to problems that may arise with building and production equipment
• Assist with the inventory of parts and materials
• Properly document the usage of parts and materials
• Document the completion of all maintenance items per the Planned Maintenance Procedure in place
• Other duties as assigned

Maintenance Technician – 2nd Shift

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.

• Support the General Manager in leadership and supervision of store personnel
• Inventory tracking and management
• Achieving key performance metrics and ensuring efficient daily operations of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs
• Provide coaching, training, and development to the team focused on company service standards
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Assistant General Manager

Dispensary Associate – Part Time

• Responsible for weighing, assembling, packaging, and labeling various forms of cannabis
• Operate equipment as needed and dictated by the process
• Adherence to manufacturing processes
• Maintain accurate daily activities records and operation logs as directed
• Continuously place importance in the organizational goals and visions in relation to: Safety and security of employees and product, Compliance to all policies, regulations, and laws set forth by the city, county and state as required to ensure security of the operating license, Quality of product and packaging, On-time delivery and customer service, Process performance
• Participate in ongoing education and professional development opportunities
• Additional duties as assigned by manufacturing leadership

Dispensary Associate

Dispensary Associate

Dispensary Associate

Dispensary Associate

General Manager

General Manager

Dispensary Associate

Maintenance Technician – 2nd Shift

Dispensary Associate

Dispensary Associate

Assistant General Manager

Dispensary Associate – Part Time

Dispensary Associate – Part Time

Dispensary Associate – Part Time

Manufacturing Technician