Customer Service Representative, Phone
Trulieve
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Handle inbound phone calls for customers/consumers who need information on products, have questions about sales and promotional material, or need assistance placing orders online.
- Provide a world class experience with an emphasis on top box interactions.
- Educate customers on products, prices, and promotions.
- Place orders for delivery/pickup on behalf of customers.
- Speak clearly and document interactions with customers.
- Follow the daily schedule provided by Workforce Management.
- Identify patient needs and provide solutions.
- Assist with chat messaging as needed to support the business.
- Report to Customer Service Supervisor and support the retail operation.
Requirements
- Must be at least 21 years of age.
- High school diploma or equivalent education required.
- Must successfully complete a comprehensive background screening.
- Must have at least 1 year of experience in Customer Service.
- Call Center experience is a plus.
- Bilingual (Spanish) is a plus.
- Microsoft office basic skills.
- Must be available to work evenings, weekends, and occasional holidays.
- Must have effective communication skills with all levels of leadership.
- Will be available after hours if an emergency situation should arise.