Collections Specialist – 1st Party
TrueML
full-time
Posted on:
Location Type: Office
Location: Everett • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Engage directly with consumers, utilizing strong communication and negotiation skills to understand unique situations and guide resolution of outstanding account balances.
- Proactively manage inbound and outbound calls, email, and chat to establish effective payment solutions and achieve account resolution goals.
- Meet and surpass key performance indicators (KPIs); consistent performance for 6+ months unlocks promotion opportunities.
- Uphold the highest standards of quality and compliance, embodying an empathetic approach to debt recovery.
- Collaborate within a team in a vibrant call center environment to innovate and help consumers achieve financial stability.
Requirements
- High school diploma or GED required.
- High sense of ownership, resilience, and reputation of dependability
- Excellent professional communication and interpersonal skills
- Genuine desire to influence positive outcomes; prior experience in sales, customer retention, or handling objections & rejections a strong benefit
- Skilled in problem-solving, negotiating, and resolving conflicts
- Keen eye for detail, strong critical thinking abilities, and motivated by achieving results
- Adaptable and resilient; able to prioritize multiple tasks in a fast-paced, evolving environment
- Committed to providing best-in-class customer service with compassion and understanding
Benefits
- long-term growth opportunities and take ownership of your success
- Promotion opportunities for specialists who consistently meet and surpass KPIs for 6+ months
- Same-day job offer & immediately begin the onboarding process for candidates who meet interview expectations
- Launchpad for career advancement into leadership, technical, and critical back-office and administrative roles
- Work within a vibrant call center environment
- Empathetic and efficient approach to debt servicing that improves consumers' financial health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsnegotiation skillsproblem-solvingconflict resolutioninterpersonal skillscritical thinkingadaptabilityresiliencecustomer serviceattention to detail
Certifications
high school diplomaGED