TrueML

Customer Support

• Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed.
• Manage and audit client accounts with a high degree of accuracy.
• Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms.
• Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks.
• Assist collections specialists with settlement offers and account notations.

Client Support Specialist

Client Services Representative

Client Services Coordinator

Data Scientist

• Form and lead cross-functional teams to deliver high-impact projects that move the needle for the entire organization.
• Provide architectural review and technical guidance at a departmental level, ensuring our Data Science assets are scalable and cost-effective.
• Anticipate business pivots and proactively identify opportunities where data science can solve future challenges.
• Engage the team in using reusable, supported patterns and establish organizational standards for code quality and security.
• Influence the product roadmap and domain strategy using deep technical insights and cost-benefit analyses.
• Continually deepen and document the understanding of the company's entire technology portfolio to prevent silos.
• Propose strategic methodologies to tackle technical debt and refine team processes to increase overall delivery velocity.

Staff Data Scientist I – Applied Research

QA Engineer

• Lead the design, development, and implementation of scalable and maintainable test automation frameworks for various platforms, including web, API, and data pipelines.
• Define and champion quality engineering best practices, standards, and processes within your team and across engineering.
• Evaluate and recommend new testing tools, technologies, and methodologies to enhance quality and efficiency.
• Collaborate closely with development, product, and operations teams to integrate quality practices throughout the entire Software Development Life Cycle (SDLC).
• Provide technical guidance and support to junior quality engineers, helping to foster their growth and development.
• Lead code reviews and provide constructive feedback on test automation code.
• Design, develop, execute, and maintain automated test scripts for functional, regression, performance, and security testing.
• Analyze complex application and system architectures to identify potential quality issues and design effective test strategies.
• Perform exploratory, integration, and end-to-end testing for complex features.
• Identify, isolate, report, and track defects, working proactively with developers to ensure timely resolution.
• Contribute to and improve CI/CD pipeline integration for automated testing.
• Stay current with industry trends and advancements in software testing and quality assurance, applying this knowledge to improve our processes.

Senior Quality Engineer

Engineering Manager

• Help define and execute the engineering strategy and technical roadmap aligned to company objectives.
• Lead system architecture decisions to ensure scalability, resilience, and long-term maintainability.
• Provide hands-on technical leadership—diving into code, architecture, infrastructure, and complex problem-solving when needed.
• Ensure engineering best practices, including code quality, testing standards, deployment processes, and security guidelines.
• Lead engineering execution from ideation through launch, overseeing full product lifecycles in a 0→1 environment.
• Collaborate with Product and Design to define requirements, scope features, and build predictable roadmaps.
• Drive delivery excellence—ensuring high velocity, clear accountability, and data-driven prioritization.
• Oversee engineering processes, sprint planning, and resource allocation.
• Strengthen DevOps, observability, continuous integration/delivery pipelines, and on-call reliability.
• Ensure security, compliance, data protection, and architectural governance
• Build, scale, and mentor a high-impact engineering organization (internal, contract, nearshore, or hybrid).
• Establish a culture of ownership, innovation, technical rigor, and continuous improvement.
• Recruit top engineering talent and develop career paths, performance standards, and scalable organizational structures.
• Partner with Product, Design, Operations, and Executive teams to align engineering initiatives with business priorities.
• Communicate technical decisions, tradeoffs, and impacts clearly to both technical and non-technical stakeholders.
• Champion cross-functional collaboration, transparency, and high-quality execution across teams

VP of Software Engineering

Affiliate Manager

• Take extreme ownership of recruiting & hiring goals, ensuring we’re bringing on the best talent possible while maintaining high hiring velocity.
• Manage the talent pipeline across a number of critical technical roles across the recruiting lifecycle: from top of funnel through to onboarding.
• Conceptualize, craft, and execute successful sourcing strategies - including strong outbound conversion on well-aligned, high-bar candidate.
• Leverage data-driven methodologies & professional expertise to identify opportunities & optimizations in sourcing strategies, closing efforts, pipeline management, interview steps & participants, and/or other recruiting processes.
• Purposefully plan a collaborative Closing Plan and successfully navigate the offer delivery & compensation negotiations; while maintaining cost considerations & the business’ compensation philosophy.
• Help to ensure high hiring bar consistency across subteams and leaders

Technical Talent Partner

Compliance

• Own the License to Operate: Take complete end-to-end oversight of our regulatory licensing programs.
• Master Regulatory Narratives: Lead our high-volume regulatory complaint process.
• Orchestrate Regulatory Audits: Act as the lead investigator during regulatory audits.
• Drive Program Evolution: Move beyond manual tracking by identifying bottlenecks.
• Manage External Alliances: Serve as the primary liaison for licensing vendors and state regulators.
• Deliver Data Intelligence: Create and maintain high-impact dashboards that translate complaint trends.
• Close the Loop on Risk: Take ownership of audit remediation.

Regulatory Compliance Lead

• Own primary window for B2B partners in TrueML’s ecosystem
• Lead a high-performing team of engineers
• Guide team in Domain Driven Design principles
• Partner with Product and Design leaders
• Oversee development using Next.js and TypeScript
• Manage the health and scaling of portal services in AWS
• Deliver high-impact features without technical debt

Engineering Manager, Client Portal

Full-stack Engineer

• Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
• Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
• Tackle the most complex technical challenges across multiple systems to deliver robust, well-engineered solutions.
• Mentor and provide technical guidance to senior and junior engineers, fostering a culture of excellence, innovation, and continuous learning.
• Collaborate with product managers, architects, and designers to define requirements and make key technical decisions.
• Champion best practices for software development, including code quality, testing methodologies, CI/CD pipelines, and system observability.
• Identify, analyze, and resolve complex technical issues and production incidents to improve system reliability and performance.
• Stay current with emerging technologies and industry trends to advocate for their adoption where they provide significant value.
• Uphold engineering standards and contribute to a culture of operational excellence.
• Drive progress on complex projects with strong ownership from conception through deployment.
• Participate in a 24/7 on-call rotation to provide timely resolution to production issues.

Staff Engineer, Payments

DevOps Engineer

• Improve System Architecture: Lead our push toward a modern, cloud-native organization by designing and managing scalable, resilient systems on AWS.
• Code Your Infrastructure: Own our Infrastructure as Code (IaC) strategy using Terraform, ensuring our environments are repeatable, versioned, and stable.
• Modernize CI/CD: Build and optimize high-velocity deployment pipelines using GitHub Actions, ArgoCD, and Helm to get code from "commit" to "production" seamlessly.
• Master Orchestration: Deploy and operate Kubernetes clusters, ensuring our containerized services are healthy, scalable, and easy to manage.
• Build Internal Tools: Act as a "force multiplier" for our developers by creating custom CLI tools, scripts (Python/Go), and frameworks that automate routine tasks.
• Drive Data-Driven Decisions: Enhance system visibility into performance and operational costs, giving engineers the data they need to make smart, impactful choices.
• Own Reliability: Perform deep-dive root cause analysis on complex system issues and implement long-term fixes that improve overall platform stability.