TrueML

QA Engineer

• Execute test plans and test cases as directed by senior QE team members.
• Perform basic functional, regression, and integration testing across Web, API, and/or Data components as applicable.
• Identify, document, and track defects accurately in our bug tracking system (e.g., Jira), including clear reproduction steps and impact.
• Contribute to the creation and maintenance of test data needed for test execution.
• Assist in troubleshooting and investigating issues by reproducing defects, gathering logs, and validating fixes.
• Contribute to basic test scripts (manual and automated) under guidance, following established patterns and standards.
• Participate in team meetings, providing clear status updates on assigned tasks.
• Communicate testing progress, risks, and issues to your team in a clear and concise way, including to non-technical stakeholders when needed.
• Ask questions and seek clarification proactively to fully understand requirements, scope, and expected behavior.
• Follow through on commitments, take responsibility for your work, and deliver assigned tasks on time with close supervision.
• Collaborate with your team to unblock issues within the scope of your work, escalating when needed.
• Learn and adhere to established QE standards, processes, and best practices (including test case structure, defect reporting, and regression workflows).
• Build a basic understanding of the software development lifecycle (SDLC) and how quality is embedded throughout.
• Begin working within Agile/Scrum practices (e.g., participating in sprint ceremonies, using user stories, understanding acceptance criteria).

Quality Engineer I

Paralegal

• Own the Legal Front Door: Manage and triage incoming requests via our legal inbox and Jira tickets, ensuring the business gets swift, prioritized support.
• Drive Tech & CLM Optimization: Act as the administrator for our legal tech stack, specifically building out new automated workflows and templates in Ironclad.
• Manage the Contract Lifecycle: Draft and review standard commercial agreements (like NDAs, vendor, and client contracts).
• Build Playbooks & Guardrails: Develop and update internal legal playbooks, self-service guides, and FAQs.
• Champion Operational Excellence: Maintain legal KPIs and dashboards to help the team make data-driven decisions.
• Support Corporate Governance: Handle state filings, maintain corporate records, and organize our internal digital knowledge base.
• Execute Generalist Legal Support: Tackle a diverse range of delegated projects, including legal research and drafting internal policies.

Paralegal II

DevOps Engineer

• Implement the technical roadmap for Infrastructure as Code (IaC), CI/CD evolution, and cloud-native architecture to support TrueML’s scaling needs.
• Design, develop, and maintain self-service internal platforms to reduce developer cognitive load, enabling feature teams to deploy and manage services with minimal friction at increased velocity.
• Act as a core steward for cloud spend (AWS), proactively identifying and driving cost-optimization initiatives across our infrastructure.
• Build and maintain infrastructure architecture that supports strict High Availability (HA) requirements and robust Disaster Recovery (DR) protocols across multiple regions.
• Implement and evolve comprehensive monitoring, logging, and distributed tracing systems, leveraging AIOps to move from reactive to predictive system maintenance.

Senior DevOps Engineer

Application Engineer

• Security Integration: Work with development and DevOps teams to integrate security into the software development lifecycle (SDLC).
• Vulnerability Management: Identify, assess, and mitigate security vulnerabilities in applications, infrastructure, and cloud environments.
• AWS Security: Implement and maintain security controls in AWS, including IAM policies, security groups, VPC configurations, and monitoring.
• DevOps Security: Collaborate with DevOps teams to incorporate security best practices in CI/CD pipelines, including automated testing, secure code reviews, and infrastructure as code (IaC) security.
• Threat Modeling: Conduct threat modeling and risk assessments to identify potential security threats and develop mitigation strategies.
• Incident Response: Assist in developing and executing incident response plans, including identifying and responding to security incidents.
• Compliance & Best Practices: Ensure that all systems and applications comply with relevant security standards, regulations, and best practices (e.g., OWASP , NIST , ISO 27001).
• Security Training: Provide security training and guidance to engineering teams to promote secure coding and infrastructure management practices.
• Continuous Improvement: Continuously monitor, evaluate, and improve security practices, tools, and processes.

Senior Application Security Engineer

Manager

• Mentor, and manage a team of individual contributors (Platform Enablement Engineers), establishing clear career development pathways, performance metrics, and a culture of continuous learning.
• Oversee the prioritization and resolution of complex workflow failures and system anomalies. Act as the final operational authority for high-impact escalations, collaborating with Engineering leaders to streamline the bug-fix and development cycles.
• Serve as the lead translator across departments, regularly synthesizing high-severity technical blockages and system patterns into clear, "business-speak" impact statements for executives, Tier 1 support, and business stakeholders.
• Own the strategy for technical documentation (e.g., Confluence). Define standard decision trees and troubleshooting playbooks to safely scale self-service resolution across Tier 1 support.
• Maintain ultimate accountability for triage queue efficiency, establishing SLA/SLO baselines and implementing workflows that prevent "stale" issues from lingering.
• Aggregate telemetry data and ticket patterns to isolate systemic platform friction points. Present data-backed business cases to Product and Engineering leadership to drive long-term infrastructure and product enhancements.
• Identify, champion, and execute internal tooling tweaks or process improvements to minimize operational overhead for the team.
• Pioneer and enforce the team's internal adoption of GenAI tools to accelerate log summarization, code comprehension, and SQL script generation, driving a best-in-class mean-time-to-resolution (MTTR).
• Cultivate an environment of knowledge sharing where investigative techniques, automated scripts, and AI prompts are standardly cataloged in public technical channels.

Manager, Platform Enablement

Operations

• Own the Daily Payment Lifecycle: Be the primary point of contact for the end-to-end operational execution of payment processing across all supported channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers).
• Operational Monitoring and Incident Response: Proactively monitor payment system performance, identify transaction failures, reconcile discrepancies, and rapidly troubleshoot and resolve operational incidents in partnership with Engineering and Finance teams.
• Compliance and Risk Management: Execute daily operational controls, including transaction monitoring and reporting, to ensure compliance with relevant payment network rules (e.g., Visa, Mastercard) and regulatory standards (e.g., AML, KYC).
• Process Optimization and Efficiency: Identify operational bottlenecks and inefficiencies within the payment flow and drive projects to automate manual tasks, improve processing speed, and reduce overall operational costs.
• Manage Key Payment Relationships: Assist in managing relationships and operational communications with third-party payment providers, processors, acquiring banks, and payment gateways.
• Reporting and Analysis: Generate detailed operational reports on key metrics such as authorization rates, chargeback volumes, fraud trends, and settlement timing, providing actionable insights to leadership.

Quality Engineer I

Paralegal II

Senior DevOps Engineer

Senior Application Security Engineer

Manager, Platform Enablement

Payment Operations Specialist