Senior IT Specialist
Titan Environmental Containment & Titan USA
AWSAzureCloudCyber SecurityFirewallsITSMJamfLinuxMacOS
Senior IT Support Specialist
TrueML
full-time
Posted on:
Location Type: Hybrid
Location: Everett • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $78,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudDNSFirewallsJamfTCP/IP
About the role
- Coach and mentor junior IT support staff, fostering a collaborative environment.
- Serve as a primary escalation point for complex IT support issues, providing advanced troubleshooting and resolution for hardware, software, and network problems.
- Develop and maintain clear documentation for system administration, operating procedures, and best practices to serve as a resource for the entire team.
- Be an advocate for knowledge sharing across the IT department, providing training to team members as necessary.
- Administer, secure, and maintain the company's core Windows-based infrastructure with experience in Microsoft 365, Azure, Entra, and SharePoint.
- Support and troubleshoot Mac OS and ChromeOS environments, including the administration of MDM technologies (JAMF/Google).
- Manage and administer identity provider (IdP) and directory services (Okta).
- Configure, maintain, and troubleshoot network infrastructure, including LAN, WAN, VPN, firewalls, and switches.
- Automate routine IT tasks and workflows using AI, scripting, and APIs to improve operational efficiency.
- Monitor system performance, proactively identifying and resolving potential issues to ensure high availability and reliability.
- Integrate IT operations with security tools and policies, enforcing best practices for data protection and compliance in a highly regulated financial services environment.
- Participate in and support IT projects from initiation to completion, including system upgrades, migrations, and new technology rollouts.
Requirements
- Minimum of 5+ years of progressive experience in IT, with demonstrated expertise in a mixed Windows and Mac enterprise environment.
- Advanced administration experience with Microsoft 365, Azure, Entra, and other Microsoft cloud services.
- Hands-on experience with Mac OS administration and MDM technologies (JAMF/Google).
- In-depth knowledge of identity management, networking principles (TCP/IP, DNS, DHCP), and security best practices.
- Familiarity with cloud-based infrastructure (AWS is a plus).
- Excellent troubleshooting and problem-solving skills.
- Experience working in a SaaS environment is highly desirable.
- Proven ability to mentor, coach, and provide constructive feedback to junior team members.
- Exceptional customer service, interpersonal, and communication skills—ability to remain helpful and calm under pressure.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- A proactive attitude and service-oriented mindset, with the ability to work independently in a fast-paced and evolving environment.
- Relevant industry certifications (e.g., CompTIA Security+, Network+, Server+, AWS Certified SysOps Administrator – Associate) are a plus.
- Experience with the ITIL framework is a plus.
- Knowledge of ISO 27001 and NIST frameworks is a plus.
- Experience with monitoring and logging tools is a plus.
Benefits
- Unlimited Paid Time Off & Paid Volunteer Time Off.
- Medical/dental/vision insurance.
- 401k through Charles Schwab.
- Flexible Spending Account, Limited FSA and Health Savings Account- with an eligible health care package.
- Company-paid short-term and long-term disability plus basic life insurance.
- Family-friendly maternity and paternity leave.
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows administrationMac OS administrationMicrosoft 365AzureEntraMDM technologiesnetwork infrastructuretroubleshootingscriptingAPIs
Soft skills
coachingmentoringproblem-solvingcustomer serviceinterpersonal skillscommunication skillsanalytical skillsproactive attitudeservice-oriented mindsetability to work independently
Certifications
CompTIA Security+CompTIA Network+CompTIA Server+AWS Certified SysOps Administrator – Associate
