IT Support

• Coach and mentor junior IT support staff, fostering a collaborative environment.
• Serve as a primary escalation point for complex IT support issues, providing advanced troubleshooting and resolution for hardware, software, and network problems.
• Develop and maintain clear documentation for system administration, operating procedures, and best practices to serve as a resource for the entire team.
• Be an advocate for knowledge sharing across the IT department, providing training to team members as necessary.
• Administer, secure, and maintain the company's core Windows-based infrastructure with experience in Microsoft 365, Azure, Entra, and SharePoint.
• Support and troubleshoot Mac OS and ChromeOS environments, including the administration of MDM technologies (JAMF/Google).
• Manage and administer identity provider (IdP) and directory services (Okta).
• Configure, maintain, and troubleshoot network infrastructure, including LAN, WAN, VPN, firewalls, and switches.
• Automate routine IT tasks and workflows using AI, scripting, and APIs to improve operational efficiency.
• Monitor system performance, proactively identifying and resolving potential issues to ensure high availability and reliability.
• Integrate IT operations with security tools and policies, enforcing best practices for data protection and compliance in a highly regulated financial services environment.
• Participate in and support IT projects from initiation to completion, including system upgrades, migrations, and new technology rollouts.

Senior IT Support Specialist

Business Development and Pursuit Specialist

Enterprise Architect – AI

Credit Manager II

Lead Data Integration and Streaming Architect – Lead Enterprise Architect

Enterprise Architect, AI