Sr. IT Infrastructure Engineer
Neo4j
AWSCloudJamfJavaScriptNeo4jPython
Salary
💰 $78,000 - $83,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudJamfSQL
About the role
- Manage and support Mobile Device Management (MDM) tools (e.g., Intune, Jamf), including policies, profiles, and reporting.
- Manage AWS Workspaces, including image creation and provisioning.
- Assist with implementation of enhancements to Jira Service Management (JSM) workflows, SLAs, and automation rules.
- Maintain service desk portals and knowledgebases.
- Manage JSM projects, SLAs, request types, and workflows.
- Assist with automation and scripting to streamline support and operations.
- Troubleshoot endpoint-related issues and escalate as necessary.
- Create and maintain endpoint baselines, images, and device compliance standards.
- Collaborate with IT team leads on endpoint-related projects and deployments.
Requirements
- Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
- 3+ years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.)
- 3+ years of Mobile Device Management (MDM) experience, such as Intune or Jamf.
- An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment.
- Highly organized with the ability to prioritize and work with multiple deadlines.
- Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
- In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
- Experience in scripting languages (PowerShell, JQL, SQL, Bash, etc.) is a plus!
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