Best Egg

DevOps Engineer

• Independently own complex cloud infrastructure and platform work
• Lead advanced troubleshooting and resolution of complex production and pre-production issues
• Organize and influence infrastructure and platform architecture design discussions
• Lead CI/CD and Infrastructure as Code improvements with minimal oversight
• Drive proactive reliability work, incident prevention, and resilience hardening
• Partner across Technology to translate requirements into secure, scalable architecture decisions
• Define and improve operational standards, runbooks, and engineering guardrails
• Provide technical mentorship and informal leadership to associate and mid-level engineers
• Participate in on-call rotation and lead response for high-impact incidents
• Contribute to continuous delivery, total quality management, knowledge sharing, career advancement, empowerment, innovation, and collective ownership

DevOps Engineer II

Director

• Provide independent Second Line of Defense oversight and credible challenge of credit underwriting, approval, pricing, loan amount, applicant verification, portfolio management strategies, and credit policies
• Evaluate proposed credit strategy changes and exceptions, including rationale, analysis, expected outcomes, risks, testing, monitoring plans, and alignment with risk appetite and portfolio objectives
• Assess governance for strategy approval, documentation, implementation, and post-launch monitoring
• Recommend enhancements to frameworks, policies, and limits
• Document and communicate independent assessments, challenges, and conclusions to senior management and governance forums
• Support regulatory examinations, internal audits, and remediation related to credit strategy, governance, and portfolio performance
• Monitor portfolio performance across products, vintages, risk tiers, credit score bands, customer segments, channels, and other risk dimensions
• Identify emerging risks, performance deterioration, concentrations, and variances from expectations or risk parameters
• Evaluate actual and expected effects of strategy changes and growth initiatives on approvals, volume, portfolio mix, credit quality, losses, pricing, and profitability
• Develop independent analyses challenging First Line of Defense monitoring, assumptions, and conclusions
• Recommend analysis, escalation, or management action when warranted
• Develop and maintain credit risk reporting, portfolio insights, and dashboards for senior management and governance committees
• Translate complex credit performance information into conclusions and recommendations
• Escalate material credit risks, adverse performance trends, strategy concerns, limit breaches, and decision-strategy issues
• Track significant credit risk matters through resolution and closure

Director, Credit Risk Oversight

Strategy

• Execute and refine underwriting, line assignment, risk-based pricing, and offer strategies
• Translate pricing and credit strategy into decisioning logic, segmentation frameworks, pricing tiers, and operational rules
• Partner with Finance, Product, Marketing, Compliance, Fair Lending, Operations, and other cross-functional stakeholders to ensure accurate implementation
• Design and evaluate champion/challenger tests involving APRs, fees, promotional offers, loan terms, line assignments, and offer structures
• Assess customer price sensitivity and conversion elasticity across segments, risk bands, products, and acquisition channels
• Prepare regular reporting on credit performance and strategy effectiveness
• Identify performance drivers and recommend pricing, yield, and credit strategy enhancements
• Own defined components of credit, pricing, or channel strategy from analysis through implementation and performance monitoring
• Conduct complex pricing, profitability, and credit analyses independently
• Influence cross-functional partners and drive scoped strategy adjustments within risk appetite, policy, and profitability frameworks

Credit Strategy Manager

Product Operations

• Align: work closely with the Product Leadership, Senior Product Operations Manager, Product Managers, and cross-functional business partners to help ensure product work is clearly understood, decisions are communicated effectively, and teams stay aligned on priorities, dependencies, and readiness.
• Enable: Help provide product teams with the means to complete routine and strategic tasks as efficiently as possible, by supporting key processes, maintaining tools and workflows, and bringing structure to how work is prepared, reviewed, and tracked.
• Improve: Support continuous, iterative improvement of how teams work by helping identify bottlenecks, reducing time spent on non-core product activities, and reinforcing the systems, governance, and operating rhythms that support high-quality product work

Associate Product Operations Manager

Customer Success Manager

• Own the performance and effectiveness of customer engagement and agent platforms (SMS, email, voice/IVR, CRM, workflow systems)
• Ensure platforms are aligned to business strategy, operational workflows, and performance goals
• Operate as the primary owner of platform outcomes within operations, with end-to-end accountability for performance and continuous improvement
• Identify opportunities to enhance platform capabilities and improve operational outcomes
• Identify and implement opportunities to leverage AI and automation within customer engagement and agent platforms to improve efficiency and customer experience
• Establish and manage structured intake, prioritization, backlog and change management processes for platform enhancements
• Ensure platform changes are executed in a controlled, scalable, and well-documented manner
• Drive implementation and adoption of AI-enabled features (e.g., chat automation, intelligent routing, agent assist) within platform configurations
• Manage relationships with platform vendors and partners (e.g., Zendesk, messaging platforms, telephony providers)
• Ensure vendor performance aligns with operational needs and priorities
• Evaluate and implement enhancements or new capabilities as appropriate
• Serve as the operations and / or lead for vendor lifecycle management, including platform evaluations, migrations, contract renewals, and ongoing vendor performance management
• Partner closely with Operations Strategy, Analytics, and business leaders to align platform capabilities with business priorities
• Coordinate with Product and Engineering teams as needed for system enhancements and integrations
• Act as a bridge between business needs and platform execution
• Provide strategic oversight of workforce management and dialer operations to ensure alignment with platform strategy and business demand
• Partner with Agent Systems & Operations leadership to coordinate capacity, execution, and system behavior
• Ensure alignment between workforce planning, platform configuration, and customer engagement strategy
• Support development of scalable execution models, including BPO-supported intraday operations
• Platforms are clearly owned, well-managed, and aligned to business priorities
• Platform changes are executed through structured, consistent intake and change management processes
• Customer engagement and agent workflows are continuously optimized
• Workforce execution is aligned with platform strategy and demand
• Vendor partners are accountable and aligned with operational goals
• AI and automation capabilities are effectively leveraged within platforms to improve efficiency, customer experience, and scalability
• The team operates with clear priorities, ownership, and strong execution discipline

Director, Customer Engagement – Agent Platforms

Analyst

• Support change execution across third-party platforms, internal tools, or partner-specific decisioning environments.
• Translate business requirements and approved strategies into clear specifications, logic, and implementation support materials.
• Help ensure decision logic is aligned to business intent, policy, and approval documentation.
• Perform user acceptance testing, production verification testing, and other validation activities for strategy changes.
• Help develop and maintain repeatable testing processes and quality checks to improve execution accuracy and consistency.
• Maintain documentation including specifications, test evidence, validation results, and change logs.
• Support auditable and well-controlled implementation practices in a regulated environment.
• Communicate testing outcomes, implementation status, issues, and risks clearly and effectively.
• Support multiple initiatives simultaneously while maintaining high quality and strong attention to detail.
• Fulfill data requests, simulations, and analyses in support of strategy and business partners.
• Identify opportunities to improve workflows, reduce manual work, and strengthen execution controls.
• Use Python, SQL, Excel, and reporting tools to automate repeatable processes where appropriate.
• Contribute to scalable reporting, testing, and implementation support processes as team needs evolve.

Decisioning Execution Analyst

• Lead technical recovery efforts for major incidents, coordinating triage, evidence review, restoration actions, and validation
• Optimize observability strategy, alert quality, dashboard standards, and telemetry coverage across multiple services
• Drive reliability initiatives that reduce recurring failures, noisy alerts, manual work, and operational risk
• Mentor associate engineers on troubleshooting methods, RCA evidence, runbook quality, and production support judgment
• Influence engineering decisions by identifying reliability risks, missing telemetry, supportability gaps, and resiliency patterns
• Improve JAMS, GoAnywhere, Datadog, xMatters, and service support practices through automation and standards
• Partner with leaders and technical teams to prioritize remediations based on customer impact, business impact, and operational exposure