IT Service Desk Specialist

DecisionPoint Corporation

full-time

Posted on: 9/19/2025

Origin: • 🇺🇸 United States • Virginia

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Mid-LevelSenior

AzureCyber SecurityDNSMacOSServiceNowTCP/IP

About the role

Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms.
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues.
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration.
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.
Maintaining compliance with role-based access control (RBAC) and acceptable use policies.
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.
Participating in or supporting shift-based or on-call operational schedules, as required.
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.

Active Top Secret clearance with SCI eligibility.
Associate Degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
Four (4) years of relevant experience.
CompTIA Security+ (current and compliant with DoD 8570 or relevant agency policy) — required.
Recommended certifications: CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals or Azure Fundamentals.
Experience providing desktop support and service desk operations across Windows and macOS platforms.
Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Experience using remote support tools such as RDP and System Center Configuration Manager (SCCM).
Experience operating and managing ticketing systems (ServiceNow, BMC Remedy, Jira).
Experience with Active Directory user account management, group policy administration, and access control.
Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
Awareness of cybersecurity best practices, data handling, access control, endpoint security, and incident reporting.
Familiarity with role-based access control (RBAC) and acceptable use policies.
Strong written and verbal communication skills, customer service, and problem-solving skills.
Ability to participate in/support shift-based or on-call operational schedules.
Understanding of service-level agreements (SLAs) and ITIL practices.