Technical Support Specialist – T3
Boldr
CloudPythonRubySQL
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudDNSFirewallsServiceNow
About the role
- Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
- Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
- Assist with Azure, Intune, AVD, backups, and endpoint management
- Collaborate with senior U.S. engineers to escalate and learn advanced cases
- Champion new tech solutions to continuously improve client IT environments
- Manage and prioritize multiple projects in a deadline-driven environment
Requirements
- 4+ years in IT support (MSP or enterprise IT strongly preferred)
- Solid English communication and a strong customer-first mindset
- Experience with Windows 10/11, Microsoft 365, Azure, remote support tools
- Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting
- Self-motivated, dependable, and documentation-driven
- Takes ownership, responds promptly, and communicates with clarity and honesty
- Certifications (Microsoft, Cisco, Fortinet, etc.) [Nice-to-Have]
- Experience with backup tools like Veeam or Datto [Nice-to-Have]
- Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS [Nice-to-Have]
