Support Engineer

• Provide reactive and proactive customer support to ensure the best quality of service
• Address customer service desk queries and collaborates with our technical teams on more complex queries
• Monitor, resolve and escalate cloud infrastructure-related issues
• Interact with our customers’ and partners’ developers and support teams to resolve service delivery problems
• Perform daily checks, troubleshooting, and testing to ensure full availability of our APIs and services
• Work cross-functionally with Engineering, Product, Sales and Procurement teams to improve products and processes

Junior Technical Support Engineer – CPaaS

Technical Support Representative