Safari Micro

Support Engineer

• Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
• Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
• Assist with Azure, Intune, AVD, backups, and endpoint management
• Collaborate with senior U.S. engineers to escalate and learn advanced cases
• Champion new tech solutions to continuously improve client IT environments
• Manage and prioritize multiple projects in a deadline-driven environment

IT Support Engineer