Support Engineer

• Provide technical support to clinical facilities, healthcare providers, and internal staff via phone, text, helpdesk, and email while maintaining a high level of professionalism and customer service.
• Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
• Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
• Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
• Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
• Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
• Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
• Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
• Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
• Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.

Technical Support Specialist

B2B Technical Support Engineer

Technical Support Engineer

Technical Support Specialist

Technical Support Specialist – Yardi

IT Support Technician