Desktop Support Technician
TTEC Digital
Linux
Business Support Analyst
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Provide first level technical support to client and JLL user requests associated with JLL technology or business tool issues.
- Provide administrative support to the team lead or other senior leaders on the account.
- Develop an in-depth understanding of our client’s business, strategies, policies & procedures.
- Perform routine technical assistance duties and basic problem solving on various tools.
- Find solutions to requestor problems to ensure client satisfaction.
- Perform data cleanup and validation activities across various systems.
- Support data governance initiatives and compliance requirements.
- Maintain daily productivity statistics/performance metrics.
- Help ensure data accuracy and integrity across multiple systems and platforms.
- Assist in administering internal and client SharePoint sites.
- Provide access control administration and support.
Requirements
- 1-2 years in a customer service or support environment
- Effective verbal and written communications skills
- Ability to multi-task and prioritize duties on a daily basis
- Good analytical and people skills
- Detail oriented with problem-solving skills
- Strong data entry skills with a focus on details and accuracy
- Proficient in Microsoft Office applications
- College degree is preferred but not essential
- Excellent communication skill is required
- Enthusiasm to learn new tools
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data cleanupdata validationproblem solvingdata entrydata accuracydata integrity
Soft skills
customer serviceverbal communicationwritten communicationmulti-taskingprioritizationanalytical skillsdetail orientedpeople skillsenthusiasm to learn
