IT Support Technician II – Overnight
Interlaced.io
AWSAzureCloudDNSGoogle Cloud PlatformMacOS
Desktop Support Technician
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
Tech Stack
Linux
About the role
- Provides sophisticated technical end-user support to client desktop systems
- Workstation setup, configuration, networking, mobile devices, and routine tasks over the phone
- Analyze, troubleshoot and resolve complex technical issues
- Demonstrate comprehensive critical thinking skills
- Focus on desktop, network, or mobile device problems related to hardware
- Ensure excellent customer interaction skills both verbally and orally
Requirements
- 1 to 2 years helpdesk or customer support experience with contact centers required
- CCNA Certification is preferred
- Understanding of CRM, Interaction Management, CTI, Case Management and technologies that support these
- LINUX experience a plus
- HTML experience a plus
- Understanding or experience with enterprise software or Software as a Service model
- Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus
- Fluent in English
- Demonstrated attention to detail, problem solving skills and strong work ethic
- Highly motivated and a self-driven team player
- Solid verbal, written, presentation and interpersonal communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdebuggingLINUXHTMLenterprise softwareSoftware as a Servicenetworkingworkstation setupmobile device supporttechnical support
Soft skills
critical thinkingcustomer interactionattention to detailproblem solvingstrong work ethicself-driventeam playerverbal communicationwritten communicationpresentation skills
Certifications
CCNA Certification
