PODEAN

IT Support Specialist

PODEAN

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityMacOS

About the role

  • Manage the company’s technology operations and serve as one of the primary points of contact for IT-related matters
  • Provide hands-on technical support by troubleshooting software issues, resolving access problems, and supporting day-to-day operations
  • Administer and optimize key tools, platforms, and technology processes to improve efficiency and reliability
  • Support system upgrades, implementations, and integrations while minimizing downtime and disruption
  • Guide and educate employees on technology best practices and security protocols
  • Collaborate closely with leadership and cross-functional teams to identify technology needs and recommend solutions

Requirements

  • Bachelor's degree in Information Technology or related field
  • 3 to 5 years of experience troubleshooting hardware, software, and access issues
  • Proven experience supporting Windows and macOS environments
  • Solid knowledge of cybersecurity best practices
  • Familiarity with Slack, Asana, Password Managers, Google Suite, Amazon Seller Central, and Vendor Central
  • Ability to work independently, prioritize multiple projects, and support teams across different time zones
  • Excellent communication skills and ability to provide clear, user-friendly technical guidance
  • Relevant IT support certifications and experience in marketing or advertising industries are a plus
  • Willingness to work flexible hours
Benefits
  • Remote work (Philippines)
  • Full-time role
  • Opportunities for professional growth and skills development
  • Ownership of meaningful projects
  • Collaborative, forward-thinking environment
  • Flexible working hours
  • Award-winning remote-employer recognition

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportsystem upgradessoftware issues resolutioncybersecurity best practicesWindows supportmacOS support
Soft skills
communication skillsindependent workproject prioritizationteam supportcross-functional collaboration
Certifications
IT support certifications