PODEAN

Client Services Representative

• Lead and manage a team of Account Directors who oversee teams of Account Managers responsible for client portfolios.
• Own revenue performance, retention, and client satisfaction across a large portfolio of client relationships.
• Drive growth across the existing client base by identifying opportunities to introduce additional Podean capabilities and services.
• Partner with internal teams across Retail, Media, Content, Consulting, and Data & Analytics to ensure coordinated and effective delivery of services.
• Serve as a strategic advisor to senior client stakeholders and maintain executive-level client relationships across key accounts.
• Guide Account Directors and Account Managers in developing strategic roadmaps and growth strategies for clients.
• Support the preparation and delivery of executive business reviews (EBRs) and quarterly business reviews (QBRs).
• Lead onboarding for new clients in partnership with Sales and internal delivery teams to ensure a seamless client experience.
• Oversee key client management processes including reporting, client communications, and escalation management.
• Manage contract renewals and extension planning across the client portfolio.
• Partner with Finance on time tracking, client profitability reporting, and invoicing coordination.
• Support forecasting and portfolio planning across the Client Services organization.
• Oversee hiring, staffing, and client assignments within the Client Services team.
• Mentor and develop Account Directors and Account Managers, fostering strong strategic thinking and client leadership skills.
• Maintain a strong understanding of client business objectives, contractual obligations, and operational challenges.
• Identify and address operational challenges impacting client delivery and team efficiency.
• Lead cross-functional initiatives that improve Client Services processes and operational effectiveness.
• Manage ongoing client risk assessments across the portfolio.
• Build strong partnerships with internal teams including Finance, HR, and Operations to support overall client delivery

Senior Director, Client Services

Account Manager

• Support day-to-day Amazon account management across assigned portfolio
• Execute against strategic plans developed by senior team members
• Monitor Amazon accounts regularly to ensure accuracy, performance, and optimization opportunities
• Manage merchandising updates, catalog hygiene, listing optimizations, and retail operations
• Assist in marketing and promotional planning execution
• Partner with media, retail, creative, and sales teams to support account growth initiatives
• Prepare client-facing materials including decks, reporting, recaps, and action plans
• Take detailed notes on client calls and track action items internally
• Ensure deliverables are completed accurately and on time
• Identify optimization opportunities within assigned accounts and flag to leadership
• Support business reviews and internal reporting processes
• Stay up to date on Amazon updates, platform changes, and marketplace trends

Account Coordinator

Ecommerce

• Conduct research on global market entry, expansion strategies, and profitability optimization for brands.
• Analyze logistics, supply chain management, and fulfillment processes to identify opportunities for improvement.
• Support brands with product launches by leading market research and competitive analysis efforts.
• Track and report on eCommerce trends, including regulatory developments affecting online businesses.
• Develop data-driven insights and presentations for senior team members and clients.
• Conduct research and assist in due diligence efforts related to technology and value creation.
• Support various aspects of client engagements, including data collection, analysis, and reporting.
• Gather and synthesize quantitative and qualitative data from multiple sources to inform strategic recommendations.
• Participate in problem-solving discussions and contribute to strategic recommendations.
• Develop reports, presentations, and client deliverables based on findings.
• Contribute to internal projects aimed at improving processes and scaling the practice.

Associate Consultant, Global eCommerce

Global eCommerce Associate Consultant

• Partner with senior client stakeholders to own and grow complex Amazon, MELI and Walmart programs, serving as a strategic advisor and primary point of contact
• Lead end-to-end account strategy across Mercado Libre, Amazon and other marketplaces, with a strong focus on eCommerce growth, retail fundamentals, and performance optimization
• Develop and execute long-term strategic roadmaps tied to client business goals, revenue growth, and marketplace expansion
• Identify, scope, and drive new opportunities across media, retail operations, creative, and marketplace capabilities
• Lead business reviews and executive-level presentations, delivering clear, data-driven insights and forward-looking recommendations
• Translate marketplace data into actionable strategies, balancing performance, efficiency, and brand objectives
• Oversee cross-functional delivery with internal media, creative, retail, and sales teams, ensuring timelines, quality, and accountability
• Proactively monitor account health, flag risks early, and solve complex client or performance issues independently
• Own all client communications, meetings, presentations, and deliverables with a high bar for clarity, accuracy, and follow-through
• Mentor junior account team members and contribute to internal best practices, playbooks, and process improvements
• Stay ahead of Amazon and marketplace trends, policy updates, and emerging opportunities, sharing insights internally and externally
• Support onboarding of new clients and help shape scalable, repeatable account management standards
• Drive innovation beyond core Amazon programs, expanding into additional marketplaces or capabilities as client maturity grows

Senior Director, Client Services

Account Coordinator

Associate Consultant, Global eCommerce

Global eCommerce Associate Consultant

Senior Account Manager