PODEAN

Account Manager

• Own client relationships end-to-end - serve as the primary contact for senior stakeholders (including C-suite), lead all meetings and presentations, manage expectations, and build lasting trust.
• Drive marketplace strategy - develop annual brand strategies, marketing and promotional plans, and supply chain recommendations.
• Identify new workstreams and upsell opportunities proactively.
• Execute and manage cross-functional delivery - coordinate with media, retail, creative, and sales teams to ensure projects are delivered on time and to a high standard.
• Own reporting, recaps, and action items.
• Stay ahead of the platform - monitor Amazon and marketplace updates, communicate relevant changes to clients, and translate new opportunities into actionable recommendations.
• Contribute to agency growth - support new business pitches, develop internal best practices and SOPs, contribute to agency thought leadership, and run onboarding/training sessions as needed.

Ecommerce

• Lead the development and execution of content and creative strategies across multiple clients, including tier 1 clients and ad hoc audits, with minimal leadership oversight
• Serve as a true client partner and authority on Amazon best practices. Able to clearly and concisely explain content and creative strategies and best practices both externally and internally
• Mentor and coach junior team members, providing guidance, trainings, and support to help them grow and develop their skills
• Manage the day-to-day activities of junior content team members, including assigning projects, monitoring performance, and ensuring quality standards are met
• Collaborate with designers to deliver award winning creative strategies for clients and internal projects
• Collaborate with the media team and account managers to ensure that all content is aligned with clients' overall advertising and business objectives
• Partner with account managers to create content and SEO strategies that support client’s broader goals
• Develop and implement creative strategies to support client goals and drive growth
• Strong understanding of Amazon creative and content data and analytics. Able to analyze performance data and tests to continuously optimize content and creative
• Contribute to content thought leadership through agency content, client POV pieces, resources, and case studies
• Serve as an internal subject matter expert and create and own SOPs / process creation, resources and run team trainings
• Begin to understand Amazon content and creation commercials
• Partner with global counterparts to ensure global consistency and sharing across regions

eCommerce Content Manager

Accountant

• Prepare, clean, and post day-to-day journal entries for various transactions, including accruals and adjustments.
• Ensure the general ledger is maintained, updated, and accurate.
• Bank reconciliations.
• Assisting FP&A with granular and financial statement inquiries.
• Draft and send invoices to clients and/or draft bills received from vendors.
• Consolidation & sending of documents (invoices/payment proof/bank statement).
• Support the integration of systems, processes, and reporting structures.
• Respond to client queries in a timely and professional manner.

Junior Accountant

Account Executive

• Client portfolio ownership & strategic oversight
• Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services
• Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance
• Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work
• Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality
• Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing
• Team/People management
• Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work
• Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success
• Own performance plans process and deliver performance reviews.
• Day-to-day client management
• Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
• Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
• Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
• Build trust with clients through education, guidance, performance transparency, and proactive recommendations
• Create decks, lead all client meetings, own call notes, action lists, and follow-through
• Monitor account performance, review reporting regularly, and translate data into clear insights and next steps
• Cross-team Operational efficiency
• Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
• Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment
• Develop and implement best practices, SOP improvements, onboarding materials, and training resources
• Contribute to thought leadership, internal education sessions, and new business pitches
• Support the creation of case studies.
• Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities

Account Manager

eCommerce Content Manager

Junior Accountant

Account Director