Hardware Support Engineer – Field Device Operations
Panoptyc
AnsibleAWSDockerEC2IoTKubernetesLinuxPythonShell ScriptingTCP/IP
IT Support Technician II – Overnight
Interlaced.io
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $18,000 - $22,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSGoogle Cloud PlatformMacOS
About the role
- Provide IT support during overnight hours for clients via chat, phone, and email
- Act as a key layer of the support team, communicate availability to associates
- Self-sufficient in handling tickets and escalating only as necessary
- Conduct proactive maintenance on tools and complete internal initiatives
- Review and action on performance KPIs using the Brightgauge dashboard
- Develop knowledge of internal systems and client-facing technology solutions
- Work on assigned project tasks under direct supervision
- Complete assigned training and shadowing
Requirements
- 3+ years working in IT, with a focus on help desk and customer support
- Knowledge of common business technologies and experience with various cloud infrastructure components
- High technical skills and up-to-date with technology trends
- Ability to interact with all levels of the client's business, from front desk to CEO
- Proficient with tools like Meraki, Ubiquiti, MacOS, Windows Desktop OS, Microsoft Azure, AWS, Google Cloud Platform, Microsoft 365, Google Workspace, Slack, OneLogin, Okta, Jumpcloud SSO, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto / Backupify, Comet Backup, BackBlaze, Zoom, Microsoft Teams, RingCentral, Addigy, JumpCloud MDM, Kandji, Microsoft Intune, Mosyle
- B2 or higher proficiency in English
- Dedicated working environment/home office with a stable internet connection
Benefits
- Competitive compensation ($18,000-$22,000 annual DOE)
- Cell phone and health & wellness reimbursements
- 5 paid Vacation days annually
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- Paid sick time
- Peer-to-peer bonus allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporthelp deskcustomer supportcloud infrastructureperformance KPIsticket handlingproactive maintenancetechnology trendsinternal systems knowledgeclient-facing technology solutions
Soft skills
communicationself-sufficiencyinterpersonal skillsability to interact with all levelsteam collaborationadaptabilityproblem-solvingtime managementattention to detailcustomer service orientation
