Interlaced.io

IT Support

• Act as the central point between clients and staff, ensuring clear communication
• Shadow taking proactive and reactive tickets for the first time
• Work on some issues independently while assigning others to IT Support Technician
• Gatekeeper for Key Contact approval process and contact verification
• Monitor ticket status and prioritize schedules for support resources
• Develop knowledge of internal systems and technology solutions
• Familiarity with Interlaced's service plans and project offerings
• Complete assigned training and identify areas of interest for future education

IT Support Associate

Support Engineer

• Act as a key layer of Interlaced's support team
• Communicate availability to IT Support Associates
• Self-sufficient with proactive/reactive tickets
• Gatekeeper for Key Contact approval process
• Resolve reactive support tickets
• Work on proactive maintenance and internal initiatives
• Review KPIs for performance
• Develop knowledge of internal and client-facing technology solutions
• Provide training to IT Support Associates and new employees

IT Support Technician I

Frontend Engineer

• The Full Stack Web Developer is responsible for designing, building, and maintaining a secure, scalable, multi-tenant web application for an MSP platform.
• Own both front-end and back-end development, including user experience design, API development, data ingestion, and data normalization.
• Design intuitive dashboards and drill-down workflows that allow MSP operators to move seamlessly from organization-level views to user and endpoint details.
• Build responsive UI components, data visualizations, and powerful data tables while ensuring performance and accuracy.
• Accountable for API design, database schema development, and critical data ingestion pipelines.
• Implement scheduled jobs and listeners to continuously evaluate connected sources of truth and surface actionable insights.

Full Stack Web Developer

Project Manager

• Lead technical project delivery by coordinating internal and external resources
• Own and lead multiple client projects from initiation through closeout
• Ensure proactive communication, labor forecasting, budget management, and documentation
• Meet or exceed departmental KPIs and stretch pNPS goals

IT Support Associate

IT Support Technician I

Full Stack Web Developer

Project Manager – Part-Time, 4 Month Contract