IT Support Technician I

Interlaced.io

IT Support Technician I at Interlaced delivering remote technical support for clients in Buenos Aires. Ensuring efficient service and maintaining client technology solutions.

Posted 7/15/2026contractRemote • 🇦🇷 ArgentinaJunior💰 $18,000 - $22,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and customer service, with a strong focus on help desk operations and proactive maintenance. Proficient in simplifying complex technical solutions and effectively communicating with diverse stakeholders.

Highest-signal resume keywords

IT Support ExperienceHelp Desk OperationsCloud Infrastructure ComponentsPerformance KPI ReviewB2 English Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Proactive Ticket ManagementReactive Ticket ResolutionKnowledge of Business TechnologiesClient Facing Technology SolutionsInternal System Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsTraining and Mentoring

Tools & Technologies

Brightgauge Dashboard

Industry Keywords

Technical SupportCustomer SupportDiverse Technical Environments

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Acting as a key layer of Interlaced's support team and communicate availability to IT Support Associates
Self-sufficient in taking proactive and reactive tickets
Gatekeeper for Key Contact approval process and verification
Resolve reactive support tickets and work on proactive maintenance
Review and action on performance KPIs from Brightgauge dashboard
Develop knowledge of internal Interlaced systems and client facing technology solutions
Complete assigned training and provide training to IT Support Associates

Requirements

What you’ll need

1+ years working in IT, with a focus on help desk and customer support
Knowledge of common business technologies
Experience working in diverse technical environments
Experience with various cloud infrastructure components
B2 or higher proficiency in English
Ability to interact with all levels of the client's business
Ability to simplify complex technical solutions

Benefits

Comp & perks

Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract
Cell phone and health & wellness reimbursements
5 paid Vacation days annually
16 paid Holidays annually - 6 fixed and 10 flexible
2 paid volunteer days annually
Paid sick time
Peer-to-peer bonus allowance