IT Support Technician III

Interlaced.io

IT Support Technician III providing remote support for clients with complex IT issues. Working in a cloud-focused IT services provider supporting innovative businesses across the globe.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as an escalated layer of Interlaced's support team
Interact and coordinate efforts between department leaders
Ensure escalated tickets have a resolution plan
Review complex service tickets for proactive solutions
Take reactive tickets to resolution
Manage internal/client systems improvements
Provide root cause analysis for service tickets
Complete assigned training and provide training to new employees

Requirements

What you’ll need

Knowledge of common business technologies
Experience working in diverse technical environments
Experience with various cloud infrastructure components
Ability to quickly incorporate new techniques and processes
Personable and ability to interact with each level of the client's business
Simplify complex technical solutions for end users
Minimum of 5+ years working in IT with a focus on help desk and customer support

Benefits

Comp & perks

Starting salary between $70,000-80,000 DOE annual with quarterly bonuses
FMLA Non-Exempt
Medical, vision and dental benefits
Cell phone and gym reimbursement
16 paid Holidays annually - 6 fixed and 10 flex
2 paid "Give Back" volunteer days annually
Paid vacation and sick time
401k matching
Fuel reimbursement
Peer-to-peer bonus allowance
New Macbook Pro, monitor, keyboard and mouse

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysisservice ticket resolutioncloud infrastructure

Soft Skills

interpersonal skillscoordinationproblem-solvingtrainingcommunication