Client Support Analyst – Technical Software Support
Datex
SQLSSIS
Technical Support Representative
Hireframe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Communicate with customers via phone, email and chat, with most requests via email
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
Requirements
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years experience in a customer facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
gym management softwarecustomer servicesoftware troubleshooting
Soft skills
verbal communicationwritten communicationinterpersonal skillsmulti-taskingorganizational skillsprioritizationquick learning
