Hireframe

Implementation Specialist

• Review, clean, and organize customer data (Excel, Google Sheets, CSVs) to ensure accuracy, completeness, and consistency.
• Format and transform data for import into the platform using advanced spreadsheet functions such as VLOOKUP, INDEX MATCH, pivot tables, and complex formulas.
• Leverage AI tools (e.g., ChatGPT or similar) to assist in data validation and transformation when data is received in unstructured formats.
• Identify missing or inconsistent information and collaborate with internal teams or customers to resolve issues before system upload.
• Develop and maintain Google Apps Scripts or macros to automate repetitive processes and improve efficiency.
• Assist in setting up accounts, maintaining internal records, and ensuring ongoing data accuracy.
• Pull, prepare, and analyze data for customer kickoff and reporting calls.
• Contribute to continuous process improvements for data onboarding and implementation workflows.
• Support internal and external teams by building presentation decks or data summaries as needed.

Data Implementation Specialist

Support Engineer

• Communicate with customers via phone, email and chat, with most requests via email
• Provide knowledgeable answers to questions about our product
• Become an expert in our gym management software
• Collaborate with our engineering team on software issues

Technical Support Representative

Accounts Receivable

• Generate and send invoices directly from the accounting system on a recurring basis
• Monitor accounts receivable and track outstanding balances
• Send timely payment reminders and follow up with customers via email to ensure collection of overdue invoices
• Maintain accurate records of all invoices, payments, and customer interactions
• Collaborate with the finance team to reconcile accounts and resolve billing discrepancies
• Provide weekly reports on invoicing and collections status
• Support process improvements to reduce overdue balances and streamline collections

Accounts Receivable Collections Specialist

Accountant

• Manage Accounts Receivable (AR), Accounts Payable (AP), expense coding, and collections
• Generate and process client invoices in proprietary internal app and push data to QuickBooks Online (QBO) / NetSuite
• Perform manual adjustments, create credit memos, and issue additional invoices as needed
• Track outstanding collections, follow up with clients, and support timely payment
• Transfer and upload vendor bills from proprietary app into Tipalti and QBO/NetSuite
• Validate vendor bill accuracy, download and reconcile data
• Coordinate with vendor coordinators to secure approvals via Slack/email
• Review and code company expenses in Ramp using appropriate GL codes
• Maintain data accuracy during uploads and reconciliations
• Support ongoing transition from QBO to NetSuite (CSV uploads, data checks, reconciliations)
• Identify and troubleshoot data mismatches during system migrations
• Partner with Vendor Coordinators to secure approvals and resolve discrepancies
• Maintain proactive, professional communication across Slack, email, and GSuite trackers

Staff Accountant

Sales Development Rep

• About the RoleWe are seeking a motivated Sales Development Representative (SDR) with strong knowledge of the construction industry to join our growing sales team. This role is focused on identifying, qualifying, and engaging with contractors primarily in Division 9 (flooring, drywall, finishes) and Division 3 (concrete) to generate high-quality sales opportunities. You’ll be using tools like HubSpot, Apollo, Gong, and dialers (Nooks, Orum) to drive outbound engagement and build customized outreach strategies.
• Responsibilities
• - Research and identify qualified prospects within the construction industry.
• - Execute outbound prospecting via calls and email sequences to contractors and decision-makers.
• - Qualify accounts and contacts based on project scope, company size (10–50+ employees), and key decision-makers (CFO, CIO, CEO, estimators).
• - Customize and refine email sequences to increase engagement.
• - Use HubSpot and Apollo for outreach, and leverage dialers such as Nooks or Orum for efficient calling.
• - Review calls and pipeline activity to continuously improve performance.
• - Perform data enrichment and cleansing to maintain accurate records.
• - Overcome challenges where clients may have limited digital presence (weak websites, minimal LinkedIn activity) by finding alternative ways to qualify leads.
• - Collaborate with the sales team to identify multiple points of contact within organizations and expand account penetration.

Sales Development Representative, Construction Industry Experience

Customer Support

Customer Service Representative

Product Operations

• Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance
• Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines
• Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors
• Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets
• Correct images, descriptions, titles, and technical specifications for existing problematic listings
• Conduct web research to source missing product information and high-quality images for issue resolution
• Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
• Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
• Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup
• Manage tasks through Monday.com project management system while maintaining SLA compliance
• Track resolution metrics, quality issues, and maintain performance benchmarks
• Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
• Follow established standard operating procedures and quality standards for consistent issue resolution
• Support AI image review processes and work with cutting-edge AI-powered tools
• Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
• Provide input on proprietary tools to drive system improvements
• Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed

Quality Specialist, Product Operations

Executive Assistant

• Join online sessions 20–30 minutes early, depending on the session type.
• Test participant and moderator setups: internet, video, audio, screen sharing.
• Welcome respondents and make sure they are ready and comfortable.
• Coordinate with the moderator or translator to make sure everything is aligned.
• Start the recording at the scheduled time.
• Stay in the session for the first 10 minutes to ensure a smooth start.
• After that, monitor the session in the background for any issues.
• Rejoin the session quickly if technical issues come up or if you’re messaged by the team.
• Send reminders to late participants and troubleshoot access problems.
• Add backup participants if needed and notify the internal team about any session size changes.
• Remain available for any follow-up troubleshooting during the session.
• Monitor the backend to provide ongoing support if needed.

Virtual Assistant, Live Session Support

• We are seeking a detail-oriented and tech-savvy Virtual Assistant to support quality control efforts for written transcripts of livestreamed congressional hearings and other events.
• Review and compare AI-generated transcripts with original livestream recordings to identify and correct speaker misidentifications, typographical errors, and AI-generated inaccuracies (“hallucinations”).
• Edit, format, and perform quality control on written summaries of hearings/events.
• Conduct quick and effective online research to verify facts, identify speakers, and confirm contextual accuracy.
• Learn and efficiently use AI and other digital tools for transcription review, data processing, and organization.
• Provide feedback to improve AI transcription and summarization tools.
• Maintain organized workflows and meet deadlines with minimal oversight.
• Take ownership of assigned processes and work independently while ensuring high standards of accuracy.