Hireframe

Customer Support

• Respond to customer support inquiries regarding products, orders, shipments, and general account questions.
• Resolve issues involving lost, stolen, delayed, or damaged shipments.
• Process eligible replacement and reshipment orders.
• Coordinate with shipping insurance providers to submit and track claims.
• Communicate with third-party logistics (3PL) partners through Slack to resolve order fulfillment issues, mispicks, and shipment concerns.
• Follow up with logistics and insurance partners to ensure reimbursements are received when applicable.
• Maintain detailed records of customer support cases and resolutions.
• Prepare weekly customer support reports including:
• ○ Ticket date and time
• ○ Customer issue summary
• ○ Insurance claim status
• ○ Reimbursement outcomes
• ○ Reshipment details
• ○ Customer satisfaction ratings (1–5 scale)

Customer Support Specialist

Operations

• Create, audit, and send invoices in QuickBooks
• Ensure accuracy and timeliness across all billing processes
• Perform monthly invoice reconciliation between QuickBooks and HubSpot
• Identify and resolve discrepancies to maintain financial alignment
• Configure and maintain projects in Kantata, ensuring accurate financial data and project setup
• Review completed projects to ensure budget adherence and compliance
• Support month-end close processes, including project finalization and archiving
• Assess project requirements and support team/resource allocation for optimal execution
• Maintain alignment between project delivery and billing structures
• Identify opportunities to improve workflows across billing, reporting, and project management
• Support the development of data-driven insights and reporting to improve operational decision-making
• Partner closely with Finance, Operations, Project Management, and Delivery teams
• Ensure clear communication and alignment across departments to support smooth execution

Operations Specialist

Content Marketing Manager

• Edit and post weekly 1-hour music mixes to the main YouTube channel using native material
• Create and post 2–3 reels per day to the main channel using native and sourced/reposted content
• Manage 2 burner channels: create and post 6 reels per day using reposted and sourced content
• Produce one high-quality, visually polished video essay edit per month
• Clip video essays into short-form content for YouTube Shorts and reels
• Post one video essay per week, dubbed in multiple languages, to the YouTube channel
• Post 2 reels per day of clipped native content to the channel
• Create and post content to editorial burner accounts on Instagram and X using provided templates and brand guidelines
• Maintain a cadence of 6 posts per day across 3 accounts covering news in tech, pop culture, and music
• Manage scheduling, posting, and channel operations across all assigned platforms independently
• Source and curate repostable content appropriate to each brand’s voice and audience
• Maintain consistent output quality and posting cadence without client-side oversight
• Perform other content and channel duties as assigned

Social Content Specialist

Human Resources

• Send daily customized outbound brand outreach emails using templates and Affinity CRM
• Execute systematic follow-ups every 2–3 business days for non-responders
• Track and maintain brand and deal pipelines in Affinity (status, stages, communications)
• Respond to inbound RFPs and brand inquiries in a timely manner
• Build targeted brand outreach lists by vertical and category
• Support contract workflows: redlining against the pod's guide, version tracking, and storage; coordinate with Greenroom (third-party legal) for final contract review
• Manage and track brand campaign deliverables (content, demos, links) and confirm client and brand satisfaction post-deal
• Assist with invoicing and deal documentation
• Update CRM tools (Affinity, CreatorIQ, Airtable) with deal status and pipeline data
• Manage scheduling for creator calls, brand meetings, and internal pod syncs
• Inbox management: filtering, templated replies, and follow-ups as needed
• Book and coordinate team and client travel and gifting
• Support content calendar maintenance and upload scheduling
• Attend daily pod stand-ups and take detailed meeting notes
• Produce daily and weekly pod status reports
• Provide ad hoc operational support as needed by pod leadership
• Pull social media and content performance analytics as requested
• Maintain creator profiles, internal rosters, and deal tracking sheets

Talent Management Pod Assistant

Lead Generation

Lead Generation and Email Outbound Assistant

Data Entry

• Review manufacturer documentation and extract relevant ingredient data
• Independently source and verify ingredient information, including contacting manufacturers to obtain missing or updated documentation
• Accurately input and update ingredient information in Health-e Pro’s database
• Set up and maintain single ingredient recipes within the system
• Review and update global recipes impacted by ingredient changes (e.g., deactivated ingredients or measures, allergen updates, serving size changes)
• Manage Jira tickets throughout the workflow, ensuring tasks are tracked, updated, and completed accurately
• Ensure data accuracy, consistency, and completeness across all entries
• Identify missing, inconsistent, or unclear data and flag for review
• Follow defined SOPs and data entry standards
• Manage assigned workload efficiently within weekly hour expectations
• Maintain clear communication on progress, blockers, and questions

Data Entry Specialist

Accountant

• Perform high-volume balance sheet reconciliations across multiple account types
• Investigate and resolve discrepancies using sound judgment
• Work through backlog efficiently while maintaining accuracy
• Pull and analyze large datasets from ERP systems (NetSuite preferred)
• Support month-end close as needed

Senior Accountant

3D Artist

• Create high-quality 3D animations using Blender
• Work with existing character and environment assets for episodic content
• Animate character performances, actions, and scenes based on scripts or storyboards
• Ensure smooth, expressive, and narrative-driven animation sequences
• Collaborate with creative leads to refine storytelling and pacing
• Prepare animations for rendering and post-production workflows
• Maintain consistency across episodes and evolving content formats
• Support scaling of production into longer-form content