Technical Support Specialist
Skilled Wound Care
AndroidiOS
IT Support Analyst
Finni Health (YC W23)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱40,000 - ₱60,000 per month
Job Level
Mid-LevelSenior
Tech Stack
CloudMacOSServiceNow
About the role
- Serve as a day-to-day point of contact for practice owners - answering questions, providing updates and reinforcing workflows
- Respond to support tickets within defined SLAs; Provide timely support via phone, email, and remote sessions; Resolve technical issues and maintain internal knowledge documentation.
- Configure and support corporate services (SSO, Google Workspace, Slack, Rippling, Finni Platforms); Manage user accounts, access permissions, and IT asset inventory; Implement security measures and ensure compliance.
- Configure and support laptops, iPads/tablets, and other devices using MDM solutions; Manage device returns and disposal/recycling.
- Handle administrative tasks, project support, and logistical coordination; Manage shipping for devices and materials, including tracking and documentation.
- Work closely with operations and other teams to ensure seamless IT and operational processes, supporting operations projects as needed.
- Support vendor escalations and other technology-related projects and tasks.
Requirements
- 3-5 years of IT Support experience with macOS and Windows environments.
- Proficient in troubleshooting hardware, software, and network issues.
- Skilled in utilizing helpdesk software (Pylon, Jira, Zendesk, ServiceNow) and MDM solutions.
- Required experience in deploying and supporting cloud applications (GSuite, Slack).
- Capable of end-user training and IT needs assessment.
- Strong documentation and performance monitoring skills.
- Demonstrated ability to adapt to evolving technologies and maintain a customer-first approach.
- Effective communicator and problem-solver, with a proactive and self-motivated work ethic.
- Proven ability to manage multiple priorities within cross-functional teams independently.
- Must have access to reliable internet and have your own device.
Benefits
- Remote work opportunities
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootinghardware supportsoftware supportnetwork issuesend-user trainingIT needs assessmentperformance monitoringcloud applications deploymentmacOS
Soft skills
effective communicationproblem-solvingproactive work ethicself-motivatedadaptabilitycustomer-first approachtime managementcross-functional collaborationdocumentation skillslogistical coordination
