Support Engineer

• Serve as a day-to-day point of contact for practice owners - answering questions, providing updates and reinforcing workflows
• Respond to support tickets within defined SLAs; Provide timely support via phone, email, and remote sessions; Resolve technical issues and maintain internal knowledge documentation.
• Configure and support corporate services (SSO, Google Workspace, Slack, Rippling, Finni Platforms); Manage user accounts, access permissions, and IT asset inventory; Implement security measures and ensure compliance.
• Configure and support laptops, iPads/tablets, and other devices using MDM solutions; Manage device returns and disposal/recycling.
• Handle administrative tasks, project support, and logistical coordination; Manage shipping for devices and materials, including tracking and documentation.
• Work closely with operations and other teams to ensure seamless IT and operational processes, supporting operations projects as needed.
• Support vendor escalations and other technology-related projects and tasks.

IT Support Analyst

B2B Technical Support Engineer

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Technical Support Specialist

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IT Support Technician