Salary
💰 $120,000 - $155,000 per year
Tech Stack
AzureCloudCyber SecurityJavaScript
About the role
- Lead and manage core IT operations and Salesforce-based digital services for a 200-person organization.
- Oversee a team of eight hybrid and remote staff and coordinate with external vendors.
- Advance the Institute’s technology infrastructure and enhance enterprise productivity through Microsoft systems.
- Ensure secure, efficient delivery of IT services, including Office 365, Azure AD, Teams, SharePoint, and Exchange Online.
- Oversee hardware provisioning, software licensing, device and patch management, network performance, and helpdesk operations.
- Manage IT budgeting, procurement, vendor contracts, lifecycle upgrades, and system documentation.
- Implement business continuity procedures, internal controls, and segregation of duties to minimize risk and ensure compliance.
- Provide oversight for Salesforce Nonprofit Cloud and Account Engagement (Pardot); monitor data integrity and system effectiveness.
- Align IT initiatives with organizational strategy, support responsible AI adoption, and deliver enterprise training programs.
- Hybrid position based in Washington, DC with occasional after-hours maintenance.
Requirements
- Bachelor's degree in information technology, computer science, or a related field.
- 7+ years of progressive IT experience, including at least 3 years in a management or senior leadership role.
- Demonstrated experience managing a Microsoft 365 environment, including Azure AD, Teams, Exchange Online, and SharePoint.
- Experience managing Microsoft licensing, configurations, and enterprise deployments.
- Working knowledge of Salesforce Nonprofit Cloud and experience supervising teams managing Salesforce and Account Engagement (Pardot).
- Experience with IT budgeting, vendor management, and enterprise software licensing.
- Demonstrated knowledge of cybersecurity best practices, including identity management, data protection, risk assessment, and incident response planning.
- Experience supporting organizational AI initiatives and integrating AI responsibly into enterprise systems.
- Strong leadership, team management, communication skills, and executive presence; ability to work with C-level leadership.
- Ability to manage crises, problem-solve, coach stakeholders, and maintain professional composure.
- Familiarity with nonprofit, mission-driven, or educational institutions is a plus.
- Occasional after-hours availability for system maintenance.