Titan Environmental Containment & Titan USA

Senior IT Specialist

Titan Environmental Containment & Titan USA

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $100,000 - $110,000 per year

Job Level

Senior

Tech Stack

AWSAzureCloudCyber SecurityFirewallsITSMJamfLinuxMacOS

About the role

  • Onboard new employees by setting up laptops and providing them with the equipment/tech as needed.
  • Manage all aspects of SaaS applications within our tech stack, ensuring seamless access for tools like GSuite, Zoom, and Slack.
  • Provide comprehensive IT support across all levels, from Tier 1 helpdesk issues to advanced troubleshooting.
  • Manage, maintain, and enhance IT infrastructure, including servers, cloud platforms, and endpoint devices.
  • Implement and oversee cybersecurity best practices, ensuring compliance with industry standards and mitigating security risks alongside our compliance team.
  • Lead the integration of AI and automation tools to improve workflows and optimize IT operations internally.
  • Act as the primary point of contact for technical escalations and critical IT incidents.
  • Develop and enforce IT policies, documentation, and training materials for employees.
  • Collaborate with engineering and data teams to ensure seamless technology integration.
  • Evaluate, deploy, and manage IT tools, software, and SaaS platforms to support business needs.
  • Monitor and optimize network performance, backups, and disaster recovery plans.
  • Upkeep our inventory management (Laptops, desktops, accessories, etc)
  • Maintain vendor relationships and manage IT procurement processes.
  • Offboard employees and ensure appropriate access is revoked and security protocols are in place and upheld.

Requirements

  • 5+ years of IT support experience, preferably in a fast-paced startup or fintech environment.
  • Extensive knowledge of macOS, along with proficiency in Windows, Linux, and cloud environments such as AWS, Azure, or Google Cloud.
  • Proven experience managing Mobile Device Management (MDM) solutions such as Kandji or Jamf.
  • Experience with identity and access management using Okta.
  • Experience with cybersecurity frameworks (SOC 2, ISO 27001, NIST) and security best practices.
  • Familiarity with Kandji, Okta, and AI-driven IT tools.
  • Expertise in networking, VPNs, firewalls, and troubleshooting connectivity issues.
  • Proficiency in scripting and automation.
  • Hands-on experience with ITSM tools, endpoint management, and asset tracking solutions.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and proactively, manage multiple priorities, and drive innovation.