Triumph Financial, Inc.

Vice President

• Develop and execute a comprehensive strategy for the virtual channels that aligns with the bank’s growth objectives
• Oversee and enhance the end-to-end customer journey for online account opening, ensuring a seamless, secure, and compliant process
• Manage the day-to-day operations of the digital contact center, implementing process improvements, KPIs, and SLAs to optimize customer satisfaction and operational efficiency
• Collaborate with technology teams to drive the adoption of cutting-edge digital tools and automation
• Leverage data analytics and customer feedback to refine virtual channels and identify opportunities for experience enhancement
• Ensure all digital interactions and processes comply with banking regulations
• Work closely with product, marketing, IT, and compliance teams to align virtual channel strategies

VP – Virtual Experience

Full-stack Engineer

• Set architectural direction and evolve systems to support long-term scalability and performance.
• Identify and implement tools, frameworks, and practices that improve team productivity.
• Anticipate product-level technical issues and make proactive design decisions.
• Break down complex projects into maintainable systems for teams to build confidently.
• Lead by example with high-quality, hands-on technical contributions.
• Mentor senior and lead engineers on leadership, strategy, and collaboration.
• Collaborate with cross-functional partners to resolve technical challenges.
• Influence and drive technical decisions across teams and stakeholders.
• Stay connected with company-wide initiatives to anticipate and remove blockers.
• Contribute to team planning and provide guidance on project prioritization.

VP – Virtual Experience

Staff Software Engineer