AVP, Consumer Accounts Resolution Team Lead

Triumph Financial, Inc.

AVP, Consumer Accounts Resolution Team Lead at TBK Bank managing delinquent consumer loan accounts and guiding a team in resolving unpaid debts while ensuring compliance.

Posted 5/29/2026full-timeBettendorf • Iowa, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead and support the Consumer Accounts Resolution team
Work directly with customers to collect payments and resolve delinquencies
Review collateral and recovery options to determine next steps
Recommend accounts for collection services or charge-off
Use skip-tracing tools to locate debtors and collateral
Maintain accurate and detailed communication logs
Prepare and review delinquency letters and notices
Ensure compliance with bank policies, laws, and regulations
Partner with the Special Assets Group on complex cases when needed
Provide coaching, training, and process improvement recommendations to your team.

Requirements

What you’ll need

5+ years of consumer collections experience (required)
Bachelor’s degree preferred
Excellent communication and negotiation skills
Strong organizational and time management abilities
Ability to work independently and make sound decisions
Comfortable navigating difficult conversations with professionalism and empathy
Proficiency in Outlook, Excel, Word, and PowerPoint
A collaborative, solutions-focused mindset with great attention to detail.

Benefits

Comp & perks

Medical
Dental
Vision
Paid Time Off
401k and much more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consumer collections experienceskip-tracing toolspayment collectiondelinquency resolutionprocess improvement

Soft Skills

communication skillsnegotiation skillsorganizational abilitiestime managementdecision makingprofessionalismempathycollaborative mindsetattention to detail