Client Success Manager
Crisp
Retail Operations Manager
Trinny London
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure day-to-day operational requirements for all store activities are conducted accurately and in accordance with internal and external requirements
- Continuously improve retail operations, ensuring effective communication and execution across all sites
- Develop an omni-channel strategy to enhance efficiency and support business growth
- Audit store operations with Regional Sales Managers to identify gaps and opportunities
- Optimize inventory control and supply chain processes for improved performance
- Collaborate with host store stakeholders for seamless retail execution
- Monitor stock loss, analyze audit results, and implement corrective action plans
- Ensure timely maintenance and upgrades through external providers
- Support operational training for project launches and process improvements
- Align retail targets and KPIs with Finance for clear communication and execution
- Oversee retail communication strategy for streamlined management-to-store engagement
- Manage the Retail Operations budget, ensuring targets are met and cost efficiencies identified
- Establish KPIs and metrics to drive customer-focused strategies
- Lead and support ad-hoc/ongoing retail projects, ensuring delivery to timescales and budget
- Propose ideas for projects and initiatives to ensure a leading retail operation and represent retail in cross-departmental projects
- Lead store openings utilising the retail openings calendar
- Develop and build a library of best practices, processes and procedures for operational excellence
- Own the Retail Calendar and disseminate information effectively across all departments
- Line manage and develop Retail Coordinator, Retail Operations Assistant, and Store Operations Manager
- Define Retail Operations Strategy in alignment with Retail Director and communicate effectively to wider business
- Develop and maintain Health and Safety operational guidance for each location
- Liaise with Health and Safety Consultant for procedure development and compliance
- Ensure risk assessments, PAT testing, accident reports, fire risk assessments and first aider training are completed and filed
Requirements
- Hybrid (Office 3 times per week) and happy to travel to stores where necessary
- Demonstrable experience in a head office retail ops position, ideally within a luxury / premium space, working with suppliers and concession host stores
- Experience managing and supporting a team, fostering a culture of inclusion and diversity
- Be an ambassador for Trinny London
- Champion of operational efficiency, driven by process and attention to detail
- Can-do, positive attitude
- Strong stakeholder management skills, placing an emphasis on cross functional relationships and collaboration
