Trinny London

Ecommerce

• Take ownership of product enrichment. Ensuring all product data, imagery, and enhanced content are accurate, on-brand, and optimised so our products are easily discoverable across all third-party platforms, and beyond.
• Manage the product critical path for 3rd party .com retailers with successful, timely and relevant to channel product, campaign and promotion launches, in partnership with the commercial and retail teams
• Work together with the Planning team to monitor and optimise stock position with partners. Support with any updates of unique product identifiers.
• Champion our brand standards by ensuring all successful learnings, content updates, and customer insights from TrinnyLondon.com are implemented across our third-party marketplaces.
• Generate regular trade reports and assist with in-depth product analysis. You will track performance, monitor KPIs, and use data to highlight what is working and where we can improve.
• Propose and support with the execution of trading, promotional, marketing and merchandising strategies, to achieve and exceed targets for our third-party websites, working in collaboration with our Commercial team to achieve a united omni channel strategy.
• Build strong working relationships across the business. In collaboration with the Commercial team, foster strong working relationships with key partner contacts to enable successful delivery of trading activations.
• Display a strong understanding of UK, Ireland & US online markets. Be able to identify and present potential new localised opportunities, based on global strategy.
• Assist in the onboarding of new third-party channels by managing the administrative setup, product listings, and general speed-to-market.

Ecommerce Marketplaces Coordinator

Sales

• Oversee sales revenue for the designated area (responsibility of £5 million as part of 2027 fiscal year), ensuring teams meet targets and stay motivated.
• Expectation to exceed forecasts, and deliver year on year growth, ensuring our stores and departments are achieving their ATV, UPT, Conversion and Sales per hour KPI’s.
• Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration.
• Help to build and manage store stock file accuracy, minimising any losses within the stock loss targets.
• Deliver the Retail strategy objectives, taking ownership and accountability for their responsibilities within Retail.
• Maintain full compliance, ensuring teams adhere to the company processes and policies.
• Create commercial, visually inspiring, and effective operational environments for our customers and team members.
• Support our Business Managers to deliver a ‘Customer First’ customer experience, consistently.
• Build strong relationships and partner with host stores maximise sales opportunities.
• Collaborate with all internal departments to ensure operational efficiency.
• Ensure teams have excellent product knowledge through execution of ongoing training in liaison with Retail Training Team.
• Work closely with Retail Operations to ensure our processes are up to date and the teams are working in alignment.
• Ensure the seamless planning, execution and ownership of new store openings within the covering region.
• Oversee effective scheduling and planning utilising relevant HRIS, with aim to consistently optimise productivity.
• Create business proposals to senior management on opportunities within Retail to drive the strategy and business objectives.
• Drive and analyse all store and department sales data performance (daily, weekly) to ensure delivery of targets.
• Maximise sales opportunities with promotional activations across the business, supporting marketing events across the Retail estate.
• Ensure all costs are successfully managed within the budget, maintaining profitability.
• Support Business Managers to deliver financial results, exceeding targets and to drive their teams to success.
• Communicate to store teams and peers, sharing key information of sales targets and KPI’s on a daily/ weekly basis, and share successes across teams.
• Identify opportunities alongside Head of Retail within the covering area, to increase footfall and look at commercial activations that will drive revenue.
• Monitor competitor activities, assess their impact on sales and mitigate these impacts.
• Lead by example, embodying Trinny London’s values.
• Support, educate and develop Business Managers, conducting performance reviews, coaching and championing their development.
• Conduct regular face-to-face meetings with Business Managers on a weekly basis.
• Provide constructive feedback to the Business Managers after every store visit, using the desired tools to support and manage performance where necessary.
• Ensure succession planning is in place for covering regions in alignment with the People Team.
• Ensure compliance is met through recruitment, onboarding and probation in conjunction with the People Team.
• Responsible for recruitment of the covering region supporting Business Managers in partnership with the Talent team.
• Address underperformance and non compliance in line with internal procedures in liaison with the People Team.
• Foster a sense of ‘togetherness’ and employee engagement across all teams and markets, ensuring everyone feels valued and supported.
• Lead, motivate and inspire teams as a role model.
• Demonstrate and uphold Trinny London values and behaviours
• Support Trinny London in delivering an inclusive culture
• Act as an ambassador for Trinny London, promoting the brand positively.

Regional Sales Manager

Communications

• Help to implement the global PR and communications strategy to meet objectives, managing PR for campaings and ensuring consistent storytelling.
• Keep an eye on industry trends and competitors to help shape the strategy, coming up with creative ideas for new and existing products and brand stories.
• Support the execution of creative marketing briefs, ensuring brand messaging and objectives are aligned with the marketing team.
• Strategically direct and manage PR global agencies, with a key focus on the UK, US, IRE, and AU.
• Be accountable for working with agencies to brand build and execute activations in key territories.
• Work alongside agency partners to manage and chaperone interviews with key media, reviewing briefing templates, and vetting questions.
• Cultivate high-impact relationships with top-tier beauty, lifestyle, and business media, as well as key opinion leaders and creators.
• Drive significant coverage and awareness by maintaining high-level press relationships across all territories.
• Strategically build strong, long-term partnerships with key Editors, influencers, and VIP personalities to secure sustained brand advocacy.
• Identify fresh, culturally relevant strategies to amplify earned coverage and maximise results.
• Manage the public image, press, and media relations for Trinny Woodall in collaboration with the Head of Communications & Advocacy, ensuring our founder’s personal public appearances align with key brand initiatives.
• Proactively seek and secure high-level personal profiling opportunities for Trinny, including one-to-one interviews with top-tier press, broadcast media, and social platforms.
• Ensure all personal PR efforts are consistent with Trinny London's overall brand values and business objectives.

Ecommerce Marketplaces Coordinator

Regional Sales Manager

Communications Manager