Trinny London

Manager

• Create engaging, effective and impactful training programs for Retail teams across all our markets (UK, ROI, AUS & US).
• Develop learning content across multiple formats including digital modules, videos, in-person training, and shop-floor tools.
• Produce comprehensive product education materials to deepen product knowledge and support sales.
• Build customer experience and service-excellence training that elevates Trinny London's personalised customer interactions.
• Collaborate with Retail Operations to create training content around operational processes and eventing.
• Work closely with Regional Sales Managers and Head of Retail to identify and report on training needs, addressing skill gaps.
• Measure the effectiveness of training using feedback, sales performance data and KPIs and monitor success of training team according to regional performance metrics.
• Maintain accurate records of training sessions, attendance and learner progress.
• Partner with Product Innovation and Marketing teams to ensure training content reflects Trinny London's brand campaigns, product messaging, launches and seasonal focuses
• Lead on Training budget curation and tracking in partnership with finance.
• Line manage our Field Trainers, supporting with coaching, guidance and feedback.
• Maintain and update all learning materials to ensure accuracy, relevance and alignment to business needs.
• Work with the Senior Retail People Partner to ensure the retail training calendar balances product, selling skills, business acumen and people training.
• Champion Trinny London’s brand values, ensuring they are embedded throughout all training content and consistently modelled during coaching and facilitation.
• Support the delivery of tailored onboarding and induction training for new store openings as well as new Retail and HQ starters.

Senior Education Manager

Copywriter

• Edit all social copy including stories, feed, etc
• Lead Copy workshops with relevant stakeholders (such as Social team)
• Lead on data analysis and bring forward learnings for the team, optimise all copy by suggesting tests and collaborating with other teams to collect data
• Assist other teams across the business with copy on a day-to-day basis
• Alongside our Head of Copy and Senior Copywriter, help action Copy strategy
• Ensure tone of voice is consistent across all touchpoints
• Specialise in some of the following: Community, Communications, Social, Events, Retail, Lifecycle, Performance Marketing and take ownership of the division and business-wide projects, such as gifting
• Write email copy
• Contribute to blog content
• Assist in scriptwriting for ads, TV etc
• Work effectively with peers and managers across teams to join up teams to execute
• Monitor team performance and outcomes, analysing results to drive improvements
• Seek out data sources, applying technical skills to optimise delivery
• Present solutions and ideas for mitigation / alternatives etc.

Senior Copywriter

Product Manager

• Work closely with Head of Ecommerce in defining the digital product strategy and roadmap aligning with business goals and priorities to support growth objectives
• Responsible for the delivery of the digital product road map, ensuring timely deliveries and acting as a single point of contact for your product across design, build and testing teams
• Clearly communicate effort and impact of product improvements, with prioritisation frameworks in place to review opportunity size, customer impact, technical feasibility and return-on-investment
• Manage and influence multiple stakeholders across all levels of the business, leading cross-functional projects and dependencies
• Collaborate effectively with the engineering and UX teams, understanding product feasibility and clearly documenting requirements through user stories, acceptance criteria and detailed journey descriptions
• Work closely with UX team to scope and define AB Testing and CRO roadmaps that support Product strategy and KPI’s
• Support ecommerce trading team in their product needs to drive trading KPI’s
• Partner with Business Analyst to drive successful delivery of sprint process and roadmap planning
• Liaise with tech leads in daily support of tech teams, ensuring Agile practices are adhered to and implemented
• Manage both detailed backlog (in Jira) and high-level inceptions and planning
• Data-led approach to problem solving, actively proposing solutions to enhance CX and driving commercial objectives
• Promote the principles of continuous, and measurable improvements. Using results and learnings to inform future product strategies

Digital Product Manager

• Develop and lead the global visual merchandising strategy to ensure consistency, innovation, and alignment with seasonal campaigns and brand direction.
• Oversee the creation of captivating layouts, windows, and in-store displays that elevate the customer journey and maximise product visibility.
• Partner with Marketing, Commercial, Retail Operations and Design teams to deliver cohesive brand storytelling across all channels.
• Lead, mentor, and inspire the VM team, while creating clear execution guidelines to support flawless rollouts at store level.
• Stay ahead of industry trends, consumer behaviours, and competitor activity to continuously refine and refresh our VM approach.
• Oversee the production, sourcing, and installation of visual elements, ensuring cost efficiency, quality, and timely delivery.
• Own the VM budget, ensuring all projects are delivered within scope and resources are optimised.
• Build capability within store teams through training programs, workshops, and toolkits, ensuring consistent brand representation.
• Act as a brand ambassador, safeguarding visual integrity and ensuring all displays reflect our ethos and deliver a premium customer experience.

Senior Visual Merchandising Manager

• Role - Business Manager
• Location - Glasgow
• Hours - Full Time
• Responsible for the day to day running of our Glasgow store
• Report into the Regional Manager
• Embody mission of giving customers tools to be their best using makeup and skincare
• Combine artistry skills with product knowledge and passion for people
• Achieving your own targets
• Improving product knowledge and remaining up to date with beauty trends
• Conduct appointments and elevating artistry
• Demonstrating a customer-centric approach
• Manage daily, monthly and quarterly running of your counter, creating business plans
• Complete and distribute rotas, logging payroll, sickness, holidays
• Oversee execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on counter performance
• Ensure team and counter meet business objectives, targets and KPIs
• Motivate team, utilise education and training resources
• Conduct weekly 121s and monthly reviews
• Address performance, attendance or conduct issues

Counter Manager

Operations

• Ensure day-to-day operational requirements for all store activities are conducted accurately and in accordance with internal and external requirements
• Continuously improve retail operations, ensuring effective communication and execution across all sites
• Develop an omni-channel strategy to enhance efficiency and support business growth
• Audit store operations with Regional Sales Managers to identify gaps and opportunities
• Optimize inventory control and supply chain processes for improved performance
• Collaborate with host store stakeholders for seamless retail execution
• Monitor stock loss, analyze audit results, and implement corrective action plans
• Ensure timely maintenance and upgrades through external providers
• Support operational training for project launches and process improvements
• Align retail targets and KPIs with Finance for clear communication and execution
• Oversee retail communication strategy for streamlined management-to-store engagement
• Manage the Retail Operations budget, ensuring targets are met and cost efficiencies identified
• Establish KPIs and metrics to drive customer-focused strategies
• Lead and support ad-hoc/ongoing retail projects, ensuring delivery to timescales and budget
• Propose ideas for projects and initiatives to ensure a leading retail operation and represent retail in cross-departmental projects
• Lead store openings utilising the retail openings calendar
• Develop and build a library of best practices, processes and procedures for operational excellence
• Own the Retail Calendar and disseminate information effectively across all departments
• Line manage and develop Retail Coordinator, Retail Operations Assistant, and Store Operations Manager
• Define Retail Operations Strategy in alignment with Retail Director and communicate effectively to wider business
• Develop and maintain Health and Safety operational guidance for each location
• Liaise with Health and Safety Consultant for procedure development and compliance
• Ensure risk assessments, PAT testing, accident reports, fire risk assessments and first aider training are completed and filed

Retail Operations Manager

• Report to the Regional Manager and manage day-to-day running of the Cambridge counter
• Lead and motivate your team; achieve personal and team sales targets and KPIs
• Deliver artistry: conduct appointments and elevate product knowledge and customer-centric service
• Create business plans and manage daily, monthly and quarterly counter operations
• Complete and distribute rotas; log payroll, sickness, holidays, 121 notes, ROCs and RTW checks to HR system
• Oversee inventory checks, stock counts and visual merchandising
• Ensure compliance with health and safety procedures
• Use retail management and team meetings to report counter performance and address underperformance
• Conduct weekly 121s and monthly reviews; address performance, attendance, or conduct issues and escalate when necessary

• Report into the Regional Manager
• Lead the Nottingham counter and your team from the front, achieving personal and team sales targets
• Improve product knowledge and stay up to date with beauty trends
• Conduct customer appointments and elevate artistry
• Demonstrate a customer-centric approach
• Manage daily, monthly and quarterly running of the counter and create business plans
• Complete and distribute rotas; log payroll, sickness, holidays, 121 notes, ROCs and RTW checks in HR system
• Oversee inventory checks, stock counts and visual merchandising
• Follow health and safety procedures accurately
• Use retail management and team meetings to feedback on counter performance
• Ensure team meets business objectives, targets and KPIs; address underperformance and escalate as needed
• Motivate and develop the team using education and training resources; conduct weekly 121s and monthly reviews
• Independently address performance, attendance or conduct issues using appropriate procedures

• Design immersive store layouts reflecting campaigns and seasons to guide customer journeys
• Translate concepts into physical displays and highlight key products
• Create detailed visual guides to ensure consistent brand presentation across stores
• Set up and refresh displays quickly and accurately
• Research trends and analyse data to optimise displays
• Collaborate with marketing, retail and design teams to deliver a unified brand experience
• Train and communicate design concepts to store teams and support flawless execution
• Source materials within budget and manage supplier relationships
• Ensure cost-effective execution of visual merchandising activities
• Act as a brand ambassador, ensuring displays deliver impactful customer experiences