Administrative Services Clerk, Patient Transport Call Centre
Trillium Health Partners
part-time
Posted on:
Location Type: Office
Location: Mississauga • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$22 - CA$28 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
- Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests (phone, work requests and tasks requests submitted through the web portal and transport software)
- Answer Customer Support phone calls: record all details and create task/work order
- Liaise with Corporate Services and Facilities staff as required
- Create, update and print rosters and set ups
- Provide front-line service to all customers and staff, follows up on task completion
- Assign wireless devices to staff
- Any other tasks as assigned
Requirements
- Grade 12 Education or equivalent
- Previous related experience in a hospital environment is a definite asset
- Effective communication and interpersonal skills to respond to customers
- Pleasant and courteous telephone manner is essential
- Ability to manage workload in a fast-paced multi-task environment
- Demonstrated ability to work independently
- Strong organizational skills are essential
- Positive work performance and attendance record essential
- Strong communication in English is essential
- Computer skills definite asset
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
effective communicationinterpersonal skillspleasant telephone mannerability to manage workloadstrong organizational skillsability to work independently
Certifications
Grade 12 Education or equivalent