Trillium Health Partners

Project Manager

• In partnership with Patient Care Services, Institute for Better Health, Quality, Performance Analytics, Business Intelligence, AI & Digital Planning, Finance, Human Resources, and other enabling teams, support the planning, coordination and monitoring of complex, multi-year projects that span multiple portfolios, to enable the delivery of Reducing Hospitalization initiatives across the organization
• Lead the development, implementation, and ongoing refinement of governance, project management tools and standards, and reporting structures for work related to Reducing Hospitalization.
• Support integration across Reducing Hospitalization initiatives, including alignment between planning cycles, performance management processes, and project execution
• Translate strategic objectives from THP’s Plan to 2030 into clear project plans, milestones, deliverables, and performance measures, ensuring transparency and accountability for progress
• Partner with clinical, enabling and executive leaders to identify system‑level opportunities to reduce avoidable hospitalization and improve patient flow and care transitions
• Support the identification and alignment of short, medium, and long‑term provincial and regional health priorities with THP’s Reducing Hospitalization transformation project
• Prepare clear, concise, and executive‑ready materials, including briefing notes, presentations, and reports for senior leadership and governance forums
• Provide mentorship, guidance, and day‑to‑day support to BPO staff and project team members to enable individual and team success

Senior Project Manager, Business Planning Office

Marketing

• Responsible for contributing to sizeable annual fundraising target across all programs in the portfolio and responsible for managing associated expense budget. Contributes to annual plans and budgets to support long term plans for the portfolio.
• Programs include: Direct Mail (including a Gift Catalog and Newsletters)/Email, Monthly Giving (including Door-to-Door and Face-to-Face Fundraising), and donor stewardship.
• Ensures programs are executed with a multi-channel approach and considers, mail, email, telemarketing, digital fundraising tactics, and Face-to-Face/Door-to-Door interactions in collaboration with marketing & communications team.
• In collaboration with Director, supports the development of comprehensive, measurable testing plans. This includes testing roadmaps and the execution of A/B tests to optimize key metrics in the areas of DM/email, face-to-face/door-to-door, and recurring donor retention
• Working in conjunction with the team, set budgets, and annual KPIs to measure data, trends, and performance across donor retention, conversion, acquisition, and active donor base. Regularly monitors program performance, and adjusts or re-evaluates program tactics to optimize programs as appropriate.
• Develops and implements, in collaboration with broader team, an overall strategy to attract new unrestricted giving vehicles through online/offline and face-to-face/door-ro-door giving and other direct marketing channels to grow overall portfolio, including stewardship best practises.
• Leads external vendor partners to execute programs on plan, and that adhere to brand guidelines, tone and voice and agreed upon goals, timelines & KPIs. Reports and manages issues that arise with vendor to resolution.
• Responsible for project management; delivering projects on scope and on time or flagging issues if necessary.
• Collaborate with foundation partners like Major Gift team to document business rules around mid-level donor management and the movement / upgrade between annual programs and major gift programs.
• Works with Corporate Services department to ensure timely, accurate and proper gift processing, data pulls & list management.
• Responsible for coaching and mentoring 4 direct reports.
• Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
• Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams.
• Stays engaged and current with hospital updates, health care topics and news of relevance to Direct Marketing

Manager, Direct Marketing

General Counsel

• Prepare patient’s pedigrees; request past pedigrees from Medical Records as needed
• Providing patient health information to other professional staff
• Contacting families/physician/Laboratories for further information
• Manage incoming genetics test reports via laboratory and providers portals
• Receive and distribute all patient test results to team members
• Coordinating additional testing for patients following medical directives
• Tracking results and samples on patients using a database
• Sending and tracking Release of information consent forms
• Request variant reinterpretations from genetic labs
• Entering request for ministry of health extensions
• Sending letter’s/emails and faxes to patient’s and professional staff
• High accuracy and attention to detail when performing a wide variety of tasks
• Performing all other duties consistent with the Genetic Assistant role as assigned

Genetics Assistant – Genetics Counselling

Analyst

• Contribute to organizational culture of strong data integrity and quality
• Assist with database maintenance, including data entry, updating, and clean-up, and evaluate data quality on an ongoing basis
• Follow internal business rules and procedures established for the database
• Other data entry duties as required

Senior Project Manager, Business Planning Office

Manager, Direct Marketing

Genetics Assistant – Genetics Counselling

Database Analyst – Summer Student