Travelers

General Counsel

• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Counsel, Claims

Financial Planning and Analysis

• Ensure all reports, exhibits, and presentations from the team are accurate, impactful, and clear.
• Ensure all insights derived from the team’s analysis are synthesized into actionable recommendations and lead the analysis of financial and operational reports of the highest complexity.
• Identify gaps and limitations in data sets and understand multiple layers of complexity with the ability to explain and recommend potential alternatives.
• Oversee, synthesize, and present exhibits, results, observations, and recommendations to senior management, including formal presentations, monthly financial results, etc.
• Lead the investment financial analysis and own the finance perspective to drive business strategy for supported organizations.
• Review competitor press releases, SEC filings, and industry trade press for helpful insights, linking opaque themes together and identifying applicability to departmental strategies.
• Oversee implementation of business and financial regulatory changes related to financial reporting, such as reorganizations, mergers and acquisitions, etc.

AVP, Financial Analysis – Investment Operations and Finance

• Lead oversight and leadership for all financial and accounting activities across fixed income investment portfolio.
• Conduct robust financial analyses and operational perspectives focusing on key performance metrics.
• Develop financial/business plans, budgets, and forecasts.
• Partner with and influence across functions to develop strong analyses and financial and strategic plans.
• Oversee internal management based financial reporting and ensure compliance with corporate policies and standards.
• Oversee the creation and accuracy of external financial statements.
• Develop and maintain complex financial controls compliant with Sarbanes-Oxley requirements.
• Establish policies for internal and external audits and manage auditor relationships.
• Ensure compliance with financial regulations and internal accounting policies
• Provide coaching, training, and mentoring to team members.

AVP, Accounting - Investment Operations, Finance

Analyst

• Manage and resolve stable lifetime claims.
• May use structured settlement/annuity as appropriate for the jurisdiction.
• Manage existing offsets, including apportionment, contribution and subrogation.
• Facilitate timely claim resolution by leveraging any mitigation opportunities.
• Establish and update reserves to reflect claim exposure and document rationale.
• Work in collaboration with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities, (i.e., structured settlement, discontinuation of benefits through litigation).
• Collaborate with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services into the overall claim strategy.
• Apply knowledge to determine causal relatedness of medical conditions.
• Negotiate settlement of claims within designated authority.
• Proactively manage inventory with documented plans of action to ensure timely and appropriate file closure or reassignment.
• Manage cases telephonically with an emphasis on maximizing quality and controlling costs through aggressive case resolution.
• Review, approve and issue accurate and timely indemnity, medical and expense payments for lifetime/long-term claims.
• Determine Value of Claim.
• Complete required letters and state forms and any other documents as required.
• Establish and maintain incurreds which reflect the exposure of the claim, and document a clear reserve rationale.
• Apply coverage (limits, endorsements).
• Determine and apply offset/contribution from 3rd party, second injury fund, liens, etc.
• Develop and Execute Resolution Strategy.
• Determine and actively develop ongoing strategic plans for resolution as required and when a significant event impacts the claim.
• Utilize and manage resources as necessary to resolve outstanding issues.
• Communicate and complete denials on medical and indemnity issues.
• Manage inventory to ensure timely file closing or timely reassignment if necessary.
• Settlement Evaluation and Negotiation.
• Evaluate and document a detailed settlement analysis, value and range within settlement authority.
• Execute negotiation strategy and communicate status.
• Identify and evaluate the need for Allocation or Medicare Set Aside and make appropriate referral.
• Customer Engagement.
• Participate in Telephonic and/or onsite File Reviews.
• Respond to inquiries - verbal and written.
• Keeping injured worker apprised of claim status. Engage specialty resources as needed.

Workers Compensation Benefit Management Claim Analyst

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

Claim Counsel, Professional Liability – Bond & SI

Insurance

• Provide support for the BI sales team, ensuring efficient intake, triage, and distribution of accounts.
• Exercise critical thinking and decision-making skills by synthesizing multiple sources of information.
• Develop the necessary knowledge and understanding of business processes, products, and the sales culture to become a trusted associate.
• Provide transactional support for rating, quoting, and issuing policies.
• Build and maintain strong working relationships with business partners and customers, helping to drive a positive workplace culture.
• Execute on service level agreements and deliver quality products and services by leveraging standardized workflows and business resources.
• Responsible for audit, compliance, and reporting that support business operations.
• Perform other duties as assigned.

Sales Coordinator – Business Insurance

• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel

Operations

• Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers.
• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
• Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
• Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
• Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. May require lifting items up to 20 pounds (occasionally). Perform other duties as assigned.

Claim Operations Specialist

• Develop, execute, and enhance product strategies and actions including business scope, go-to-market strategies, and agile methodologies to achieve financial objectives.
• Collaborate and influence strategies and associated action plans with key stakeholders and related initiatives to gain consensus for recommendations.
• Lead detailed market, competitor, and consumer research analysis to identify and recommend new products, markets and services or enhance existing ones.
• Identify opportunities of existing and future products through root-cause analysis and recommend solutions while ensuring key stakeholders are aligned on the strategy.
• Design, develop and implement system and process solutions that align with the product’s strategy.
• Actively collaborate with stakeholders and other entities and vendors (Product Management teams, Customer Experience, Sales/Marketing and other business unit teams) to identify and test new products or markets or enhance existing ones and develop strategic partnership opportunities.
• Independently analyze and drive recommendations for new or existing products by accessing and utilizing data to update.
• When appropriate, partner with data analytic teams to support recommendations.
• Lead product enhancement work including launch and rollout plans related to product strategies and action plans.
• Ensure strategies and plans address compliance needs and regulatory requirements.
• Develop communication, training, and marketing materials in support of new or enhanced products and initiatives and deliver training to stakeholders when appropriate.
• Outline post implementation monitoring and measurement mechanisms for product strategies and initiatives in support of outlined success criteria and present findings and recommendations to leadership.
• Perform other duties as assigned.

Manager, Product Development – Personal Insurance

Scrum Master

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Lead the application of Agile practices for a single team. Practices may be Scrum and/or Kanban based. Actions often include visualizing work, limiting work in progress, managing work flow, planning and guidance for daily standups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Provide summaries of team work at internal reviews and demos.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile team to deliver the required product increments and outcomes.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Identify opportunities to improve team-level Agile performance; focus the team on customer value, quality and continuous improvement activities.
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI Planning activities, organizing and assisting with PI ceremonies.
• Perform other duties as assigned.

Legal Assistant

• Effectively compose various legal documentation including but not limited to pleadings, discovery, subpoenas and draft correspondence.
• Review incoming mail to determine urgency and work with attorneys accordingly.
• Maintain & Review attorney calendars daily and proactively handle upcoming events.
• Input and maintain all case file information into case management system for staff attorneys and ensure data integrity.
• Act as liaison with experts and witnesses in scheduling/coordinating appearances, depositions, medical examinations and other court designated hearings.
• Retain court reporters and interpreters, if necessary.
• Act as a liaison between attorney and vendors.
• Act as a liaison between client and Staff Counsel office by furnishing and requesting information as needed.
• Assist attorney in trial. Records billable time when applicable.
• May assist management in new hire orientation along with other administrative tasks.
• Will serve as a mentor for less experienced legal assistants and may serve act as backup to the office administrator as needed for office administration.
• Conduct training classes, if necessary, in regard to legal procedures or case management system.
• Perform other duties as assigned.

Senior Legal Assistant, Liability

Manager

• Meet with injured employees face to face following office visits at a provider's medical facility to assist with the claim process and ensure compliance with their medical treatment plan.
• Contact customer, medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work.
• Develop strategies to facilitate an injured employee's return to work and achieve maximum medical improvement.
• Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim.
• Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan.
• Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines.
• Engage specialty resources as needed to achieve optimal resolution (Dial-a-doc, physician advisor, peer reviews, MCU).
• Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome.
• Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
• Utilize Preferred Provider Network per jurisdictional guidelines.
• Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves.
• Submit accurate billing documentation on all activities as outlined in established guidelines.
• Customer Engagement.
• Participate in Telephonic and/or onsite File Reviews.
• Respond to inquiries - oral and written.
• Keep injured worker apprised of claim status.
• Perform other duties as assigned.

Clinic Nurse, Medical Case Manager – Workers Compensation

• Conduct learning needs analysis to determine need, scope, and required resources based on business needs.
• Gather and synthesize information and data to identify recommendations for learning solutions.
• Partner to develop objective statements, understand personas, intended outcomes, processes and systems, and measurements for supported line of business, program, or function.
• Maintain consistent learning processes, procedures, and standards to ensure consistency across Travelers.
• Support and inform curriculum development which may include planning, designing, developing, and outlining solutions to learning objectives.
• Evaluate effectiveness of learning solutions.
• Assist with planning and execution of projects and resources to ensure projects are delivered on-time, within scope and within budget.
• Leverage change management methodologies, processes, and tools to create strategies to support adoption of changes.
• Write business processes and procedures leveraging knowledge of business/product specific methodologies and tools.

Learning Partner, Personal Insurance

Attorney

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Litigation Attorney

Backend Engineer

• Call Center Platform Modernization: Lead data engineering efforts supporting the migration to a new SaaS-based call center platform, building and maintaining pipelines that integrate the modernized upstream data source into the enterprise analytics ecosystem.
• AI-Powered Transcript Analytics: Design and deploy data pipelines that process call transcript data at scale, leveraging Generative AI tools to perform sentiment analysis, topic modeling, entity extraction, and summarization to surface actionable insights across the Customer and Digital Analytics group.
• Digital Analytics Data Integration: Build and maintain data pipelines that ingest and consolidate data from a diverse portfolio of customer and agent-facing digital applications, including public mobile and web platforms supporting policy rating, issuance, and maintenance.
• User Experience Optimization: Enable analytics capabilities that help teams understand and improve the digital experience across Travelers' front-end applications by engineering reliable, scalable data solutions that capture user interaction and behavioral data.
• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions, including incorporating new data sources and ensuring designs are consistent across projects and aligned to data strategies.
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Act as a data and technology subject matter expert within lines of business to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of high complexity and correct as appropriate.
• Collaborate across team to support delivery and educate end users on complex data products/analytic environment.
• Perform other duties as assigned.