Travelers

Solutions Engineer

• Scope: Responsible for architecture within one or more segments or domains for a single business unit.
• Technical Execution: Translate technology strategy and business direction into actionable architecture roadmaps, ensuring architectural decisions align with organizational priorities and investment goals.
• Identify architectural opportunities and risks that have strategic implications, and proactively surface them to engineering leadership with clear options and recommendations.
• Provide architectural direction on technical patterns.
• Conduct hands-on prototyping and technology proof of concepts.
• Design and document application-level architectures for new and evolving systems, including service decomposition, API design, data flow, and integration patterns.
• Author Architecture Decision Records (ADRs) that capture context, options considered, trade-offs, and rationale for key technical decisions including decisions about AI service integration.
• Present multiple architectural design options to engineering teams and stakeholders, clearly articulating the pros, cons, risks, and trade-offs of each approach.
• Architect for AI-specific concerns such as latency tolerance, token cost management, output non-determinism, and graceful degradation when AI services are unavailable or underperforming.
• Evaluate and recommend architectural patterns (e.g., event-driven, request/response, CQRS, saga) appropriate to specific problem domains.
• Provide hands-on architectural guidance to engineering teams, including reviewing designs, participating in technical discussions, and unblocking implementation challenges.
• Strategic Accountability: Present architecture reviews, technology assessments, and modernization progress to VP-level leadership, communicating technical depth in business-relevant terms.
• Translate AI capabilities and limitations into business-relevant terms for non-technical stakeholders, helping leadership make informed decisions about AI adoption and investment.
• Influence architectural direction across teams through well-reasoned recommendations, building consensus.
• Develop clear materials (architecture overviews, decision summaries, roadmap updates) that enable leadership to make informed technology decisions.
• Build relationships across teams and encourage buy-in for architectural standards and modernization initiatives.

Senior Digital Solutions Architect

Underwriter

• Manage the profitability, growth, and retention of business within a location or region.
• Partner with RVP to develop and implement business strategies to effectively achieve profit and growth objectives.
• Effectively manage local strategies, objectives and tactics concerning relationships with brokers and agencies.
• Underwrite and skillfully negotiate the most complex, at-risk, or hard-to-close deals.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales strategies and identify cross-selling opportunities.
• Regularly meet in person with agents and brokers and have the ability to travel to these meetings.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Perform other duties as assigned.

Managing Director, Underwriting – Technology

Risk

• Designs and oversees delivery of Risk Control services to assigned accounts country-wide.
• Has the ability to market and sell Risk Control services in new business presentations and to existing clients.
• Manages account budgets while responding to customer needs.
• Understands exposures and controls by class of business and can effectively communicate information to underwriting.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Consult with clients on strategies for identifying hazards, evaluating existing controls and coordinating the delivery of Risk Control services that will assist them in their efforts to reduce or prevent losses.
• Analyze losses to identify trends and ensure the comprehensive plan addresses the loss leaders while being delivered using the appropriate resources.
• Negotiate and manage client expectations to achieve appropriate balance between service and cost.
• Influence clients to ensure commitment to service plan and implementation of recommendations.
• Builds and maintains productive relationships with underwriting, brokers, claim and the Risk Control service teams assigned to the account.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Perform other duties as assigned.

Senior Risk Control Account Consultant

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines
• Synthesize multiple sources of information to make sound decisions
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner
• Perform other duties as assigned.

Underwriting Associate, Operations, Account Specialist – Middle Market Field

Underwriting Associate, Middle Market Field

Manager

• Manage Workers' Compensation claims with lost time to conclusion and negotiate settlements where appropriate to resolve claims.
• Conduct investigations, including, but not limited to assessing policy coverage, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability.
• Establish and update reserves to reflect claim exposure and document rationale.
• Identify and set actuarial reserves.
• Apply knowledge to determine causal relatedness of medical conditions.

Workers Compensation Return to Work Case Manager

Product Manager

• Own and evolve the product strategy and roadmap for AI Assistants, ensuring alignment with enterprise AI goals and business priorities.
• Define and maintain a prioritized, execution-ready backlog that drives measurable outcomes for approximately 30,000 enterprise users.
• Play a key role in growing and transforming enterprise AI adoption through structured capability enablement, stakeholder socialization, and continuous delivery.
• Lead a highly effective and collaborative team in supporting a portfolio of AI Assistant tools.
• Lead and develop the AI Assistants Team driving enterprise AI Assistant adoption across Travelers.
• Maintain hands-on involvement in product decisions, backlog refinement, acceptance criteria, and the delivery of AI capabilities across the enterprise.
• Partner with stakeholders across business lines, Legal, Governance, and Gen AI leads to ensure AI Assistant roadmaps align with enterprise strategy and compliance requirements.
• Contribute to product standards and best practices for AI capability enablement, feature rollout, and performance monitoring across teams.
• Troubleshoot and resolve critical product and delivery issues, leading response efforts when adoption, compliance, or platform challenges arise.
• Champion the use of enterprise AI Assistants across the organization through education, stakeholder socialization, and active advocacy.

Director, Product Owner – Enterprise AI Assistants

Full-stack Engineer

• Lead a team of Software Engineers while role modeling Travelers' leadership behaviors.
• Complete expert engineering tasks for impactful and high-visibility initiatives.
• Build and develop discipline-specific capabilities across multiple teams, equipping individuals with the skills, tools, and standard approaches to improve the overall quality of engineering practices and skill sets.
• Assess skill gaps and develop mitigation efforts including training needs.
• Align work with business and engineering priorities to realize meaningful impact.
• Build collaborative relationships with key leaders and peers across the organization (i.e. Team Leaders, CoEs) to ensure the best use of overall resources.
• Develop robust talent pipeline.
• Provide unique opportunities and challenges to each team member to enrich development.
• Provide technical leadership, foster a team environment, and provide mentorship and feedback to technical resources.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• May assist as an individual contributor to an Agile Product Team (e.g. developing solutions to achieve defined business outcomes) in addition to leading a team.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Senior Director, Software Engineering – Enterprise Agentic Platform

• Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s).
• Accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• As a player / coach, may manage and support multiple team leads while actively leading an Agile product team.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables.
• Measure performance and adjust the overall roadmap of deliverables as needed.
• Define team goals and strategy, ensuring alignment with circle and value stream vision.
• Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined.
• Ensure team work product meets defined acceptance criteria.
• Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, define the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments.
• Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value steam.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

Senior Director, Product Owner – Business Insurance

Underwriting Associate, Operations, Account Specialist – Middle Market New Business

• As an underwriting subject matter expert, assess, design, implement, and/or lead regional underwriting strategies and practices in support of profit and growth objectives.
• Oversee and influence underwriting execution through individual risk and/or portfolio CUREs as well as through the evaluation of underwriter proficiency and underwriting quality.
• Drive the development of key underwriting capabilities and best practices through coaching and trainings while educating underwriters on strategy and guidelines to enhance regional efficiency and effectiveness.
• Monitor trends, emerging issues, and underwriting results for regional book of business and partner with underwriting leadership to take action, as needed.
• Perform other duties as assigned.

Underwriting Officer – Ocean Marine Cargo

Underwriting Officer, Hull and Liabilities – Ocean Marine

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other duties as assigned.

Software Engineer II, AI – Manager

General Counsel

• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Litigation Counsel

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.