Travelers

Agent

• Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software.
• Resolve and assist customer issues effectively while delivering a positive customer experience.
• Process policy cancellations & rewrites as appropriate.
• Quote and process policy renewals.
• Send Certificates of Insurance & policy documents as requested.
• Use relevant systems to update information on customer accounts.
• Ensure a smooth process is followed regarding payment of premiums and the issue of documentation.
• Effectively manage call backs and follow ups.
• Identify opportunities to improve customer service processes and enhance the customer experience.

Licensed Service Agent

Product Specialist

• Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter).
• Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries.
• Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems.
• Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above.
• Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems.

Underwriting Product Development Specialist

Insurance

• Develop and execute the overall ceded reinsurance strategy, aligned with corporate risk appetite and business objectives.
• Lead the design and structuring of treaty and facultative reinsurance programmes across all lines of business, driving best-in-market structures that differentiate the company and meet strategic goals.
• Provide thought leadership and strategic guidance to senior leadership on reinsurance market conditions and opportunities, and on how reinsurance can influence business strategy.
• Ensure reinsurance solutions support enterprise growth, profitability, and capital optimisation.
• Establish and maintain key broker and reinsurer relationships to secure optimal market access and competitive terms, building strategic partnerships with top-tier reinsurance markets globally.
• Manage broker expectations and timelines for assigned placements, coordinating materials and meeting with and presenting to reinsurance markets.
• Represent the company at industry events, reinsurance market meetings, and, where appropriate, on reinsurance industry panels.
• Partner with underwriting, actuarial, finance, risk management, and capital management teams to ensure alignment and deliver group objectives.
• Communicate proactively with business units, demonstrating a thorough understanding of primary coverages and underwriting strategies.
• Oversee the placement and renewal of treaty and facultative reinsurance agreements, ensuring optimal protection while managing cost efficiency.
• Independently negotiate pricing, coverage, exclusions, terms, and conditions with reinsurance markets to obtain the best terms for the company.
• Lead, mentor, and develop the ceded reinsurance team, coaching members on the technical expertise and other skills required to perform effectively, and developing and implementing associated training programmes.

Head of Ceded Reinsurance

Cloud Engineer

• Own and deliver data pipeline development and ongoing support for Property and GL pricing use cases
• Lead model implementation for Property and GL pricing models in partnership with Data Science and Actuarial teams
• Build and serve as the GL data subject matter expert to support benchmarks, modernization initiatives, and future enhancements
• Provide project leadership, planning, and execution across Property and GL data engineering initiatives
• Execute complex data preparation activities, including exploration, cleansing, and transformation, with awareness of enterprise architecture, platforms, and downstream consumption patterns
• Translate actuarial and data science requirements into scalable, production-ready data solutions
• Adopt and embed MLOps practices across the model development and implementation lifecycle
• Establish data quality controls, profiling, and monitoring for model implementation and ongoing performance
• Present analysis and technical recommendations to influence data architecture and implementation decisions
• Provide technical leadership through code reviews, design guidance, and mentoring within the team
• Apply agile methodologies to plan, prioritize, and deliver work across concurrent initiatives
• Perform other duties as assigned

Data Engineer II, AWS, Python, SQL

Risk

• Maintain a consistent field presence, spending approximately 20% - 50% of the time with customers, either onsite or virtually.
• Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Build expertise by studying discipline-specific training resources, applying learnings during customer surveys, and leveraging feedback from more experienced team members to continuously improve.
• Assist and conduct risk evaluations of Travelers customers, identifying exposures, loss controls, and opportunities for improved risk management.
• Share findings with Underwriting to support effective risk pricing.
• Leverage developing consulting skills to educate customers on how they can better manage risk and influence them to adopt recommended changes.
• Support the development of training programs for field consultants by conducting research on emerging issues and loss trends in claim data.
• Perform other duties as assigned.

Risk Control Associate Specialist – National Property

Executive

• Manage the profitability, growth, and retention of an assigned book of business.
• Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
• Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite.
• Must be able to travel to such meetings.
• Identify and capture new business opportunities using consultative marketing and sales skills.
• Develop and execute agency sales plans.
• Execute region/group sales plans.
• Perform other duties as assigned.

Underwriter / Account Executive, Ocean Marine

General Counsel

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Counsel, Claim – First Party Practice Group

Financial Planning and Analysis

• Prepare, evaluate, and validate financial and operational reports focusing on improving the process of completing these tasks and the effectiveness of the content delivered while ensuring accuracy.
• Perform and review analysis and interpret trends and variances in business performance, interacting with cross functional peers on a frequent basis.
• Perform testing and validation of data and analyses having a general understanding of data limitations and gaps.
• Synthesize and present exhibits, results, observations, and recommendations to direct manager, team members and/or cross functional peers with the ability to answer some questions.
• Begin to manage the creation of complex analyses to support business strategy.
• Review competitor press releases, SEC filings, and industry trade press for helpful insights, linking key themes together and identifying applicability to departmental strategies.
• Participate in projects that involve complex analysis and implementation of non-complex, routine business and financial regulatory changes relating to financial reporting, such as reorganizations, mergers and acquisitions, etc.
• Provide coaching, training, and mentoring.
• If a manager of people, effectively oversee and engage direct reports and perform management activities such as performance management, career development, and talent acquisition.
• Perform other duties as assigned.

Manager, Financial Analysis – Personal Insurance

Account Executive

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships through office visits (both in person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support.
• May pre-qualify accounts as needed.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Executive, Personal Insurance

Director

• Manage the profitability, growth, and retention of business within a location or region.
• Partner with RVP to develop and implement business strategies to effectively achieve profit and growth objectives.
• Effectively manage local strategies, objectives and tactics concerning relationships with brokers and agencies.
• Underwrite and skillfully negotiate the most complex, at-risk, or hard-to-close deals.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales strategies and identify cross-selling opportunities.
• Regularly meet in person with agents and brokers and have the ability to travel to these meetings.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Perform other duties as assigned.

Managing Director, Inland Marine

Analytics Engineer

• Create and own key data models in data warehouse
• Pioneer new tools and technologies for advanced analytical features
• Integrate fresh data sources for machine learning pipelines
• Collaborate with business and engineering teams for scalable architecture
• Manage ELT pipelines for reporting systems
• Guide product and engineering teams for analytics and ML requirements

Staff Analytics Engineer

Data Analyst

• Drive the next phase of data and analytics for marketing, elevating our site analytics and measurement frameworks and general analysis and insights.
• Drive high-level actionable analysis and insights to inform marketing strategic.
• Lead the next evolution of data and insights for marketing, identifying gaps and ensuring key reports, tools provide the right level of information.
• Deeply integrate with cross-functional data and analytics teams to align on the adoption of advanced analytical techniques by proactively collaborating with Data Science and Data Engineering teams to operationalize complex models and features.
• Operate with high autonomy in a high-pace, agile environment, owning the delivery of high-impact strategic insights.
• Lead and bring to life our unified measurement framework, pulling together MMM, MTA and experiments to support the team in making informed spend decisions.
• Proactively deliver strategic, high-value analysis and recommendations to directly influence marketing channel plans across email, SEO, paid channels and more.
• Drive analysis and insights on site performance, champion the usage of Google Analytics alongside internal site data.
• Conduct deep dives and analyses into performance of marketing campaigns and channels.
• Support forecasting of annual and monthly campaign performance with the finance team.
• Design, execute, and interpret A/B tests and multi-variate experiments to rigorously measure the causal impact of multi-channel strategies.
• Initiate and drive proactive data exploration to uncover opportunities, risks, and performance drivers across the business and marketing.
• Champion data literacy and the output of the analysis team by presenting strategic findings and actionable recommendations to cross-functional teams and executive-level stakeholders.
• Partner with cross-functional teams, agencies and vendors to develop deep understanding of data sources and data collection as well as plans and strategies.
• Prioritize and effectively communicate work plans, ensuring alignment with goals and teams.

Senior Manager, Marketing Analytics

Brand Designer

• Conceptualize and execute high-quality digital assets for integrated marketing campaigns, including paid social (Meta, TikTok, YouTube, LinkedIn), programmatic ads, email templates, and web graphics.
• Collaborate closely with the Growth Marketing team to execute creative variations for A/B testing.
• Tailor visual storytelling to fit the unique requirements and consumer behaviors of different digital platforms.
• Utilize motion graphics and basic video editing to create dynamic, engaging content.
• Act as a champion for the Simply Business visual identity.
• Actively build upon and maintain our marketing design system and asset libraries in Figma.
• Apply strong typography, visual hierarchy, and responsive design principles to marketing landing pages and web assets.
• Collaborate with the web development team to ensure your designs are implemented flawlessly.

Graphic Designer – Brand & Marketing

Product Manager

• own the discovery, delivery, and roadmap for online sales journey
• champion and integrate AI and GenAI technologies for personalized experiences
• champion user-centered design for online purchase journey
• lead a 'Build, Measure, Learn' environment for continuous experimentation
• partner with engineering, data analytics, design, marketing, and insurance product teams
• make data-driven trade-offs in balancing delivery speed with user experience

Senior Product Manager

AI Engineer

• Design, build, and deliver AI-powered solutions across a range of engagement types — from sustained strategic initiatives requiring deep discovery and architecture work, to rapid field engagements focused on integrating LOB workflows with enterprise AI platforms and validating feasibility through working prototypes.
• Leverage enterprise AI capabilities include large language models, agentic workflows, cloud computing services (AWS/Azure), and container orchestration (Kubernetes) to solve complex, real-world business problems with a high degree of accuracy and speed.
• Lead application and solution design in partnership with architects, product owners, and LOB technical leads — translating ambiguous business problems into technically sound, implementable solutions with clear production intent from kickoff.
• Own delivery end to end — from scoping and design through development, handoff, and knowledge transfer — maintaining high standards for code quality and solution design at every stage.
• Actively engage with LOB stakeholders to understand not just the problem at hand, but adjacent challenges and emerging needs — surfacing field intelligence that informs the broader AI product roadmap and strategic investment decisions.
• Provide technical guidance and coaching to junior engineers on the team, serving as an informal technical lead within your team — setting the bar for code quality, solution design, and delivery standards without carrying formal management responsibility.
• Demonstrate subject matter expertise across multiple technology disciplines, serving as a credible technical resource for both LOB partners and internal engineering teams.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.