Travelers

Full-stack Engineer

• Design, build, and deliver AI-powered solutions across a range of engagement types — from sustained strategic initiatives requiring deep discovery and architecture work, to rapid field engagements focused on integrating LOB workflows with enterprise AI platforms and validating feasibility through working prototypes.
• Leverage enterprise AI capabilities including large language models, agentic workflows, cloud computing services (AWS/Azure), and container orchestration (Kubernetes) to solve complex, real-world business problems with a high degree of accuracy and speed.
• Lead application and solution design in partnership with architects, product owners, and LOB technical leads — translating ambiguous business problems into technically sound, implementable solutions with clear production intent from kickoff.
• Own delivery end to end — from scoping and design through development, handoff, and knowledge transfer — maintaining high standards for code quality and solution design at every stage.
• Actively engage with LOB stakeholders to understand not just the problem at hand, but adjacent challenges and emerging needs — surfacing field intelligence that informs the broader AI product roadmap and strategic investment decisions.
• Provide technical guidance and coaching to junior engineers on the team, serving as an informal technical lead within your team — setting the bar for code quality, solution design, and delivery standards without carrying formal management responsibility.
• Demonstrate subject matter expertise across multiple technology disciplines, serving as a credible technical resource for both LOB partners and internal engineering teams.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Perform other duties as assigned.

Software Engineer II – Enterprise AI Products

Manager

• Meet with injured employees face to face following office visits at a provider's medical facility to assist with the claim process and ensure compliance with their medical treatment plan.
• Contact customer, medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work.
• Develop strategies to facilitate an injured employee's return to work and achieve maximum medical improvement.
• Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim.
• Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan.
• Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines.
• Engage specialty resources as needed to achieve optimal resolution (Dial-a-doc, physician advisor, peer reviews, MCU).
• Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome.
• Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
• Utilize Preferred Provider Network per jurisdictional guidelines.
• Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves.
• Submit accurate billing documentation on all activities as outlined in established guidelines.
• Participate in Telephonic and/or onsite File Reviews.
• Respond to inquiries - oral and written.
• Keep injured worker apprised of claim status.
• Perform other duties as assigned.

Clinic Nurse, Medical Case Manager – Workers Compensation

IT Support

• Under general direction and as a member of the local management team, this position is responsible for product quality and performance of severity the claim Auto Liability team handling serious and complex commercial lines and personal liability claims.
• Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.
• Serve as a field representative for the Home Office Auto Liability product area, as requested.
• Select, lead, mentor, performance manage and develop staff.

Unit Manager – Auto Liability Major Case

Underwriter

• Support the comprehensive examinations of business requirements and rule structure changes through working knowledge of current industry trends and techniques
• Verify alignment and coherence among various requirements within a project to maintain the integrity and reliability of product UW Rules.
• Conduct thorough analysis and contribute to UW Rules requirements and related documentation to ensure alignment with strategic objectives and regulatory standards.
• Design and implement structure changes to new and existing products and support the building and quality of UW Rules.
• Determine testing scope, perform unit testing, and validate modifications to adhere to best practices and business unit filing and regulatory requirements.
• Triage and resolve issues that arise during subsequent testing phases.
• Ensure optimal functionality and accuracy of product UW rules, and recommend enhancements and efficiencies to other business owned UW Rules technologies.
• Develop effective relationships with business partners such as Product Underwriting and Market subject matter experts to provide insightful consultation on the development of UW Rules requirements.
• Identify the root cause of UW Rule discrepancies and perform analysis to rectify the issue.
• Perform other duties as assigned.

Senior Analyst, Product Underwriting Rules

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions, including incorporating new data sources and ensuring designs are consistent across projects and aligned to data strategies.
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Act as a data and technology subject matter expert within lines of business to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of high complexity and correct as appropriate.
• Collaborate across team to support delivery and educate end users on complex data products/analytic environment.
• Perform other duties as assigned.

Senior Data Engineer, Personal Insurance

Sales

• Select, train and manage a team of Sales Executives to develop long-term and short-term plans aligned with business objectives, achieve and exceed sales targets, and operate within Travelers' Vision and Values.
• Coordinate sales planning and quarterly performance reviews.
• Create an environment that fosters high performance, continuous learning, and proactive initiative.
• Oversee and influence a team responsible for developing and implementing advanced sales strategies to expand and manage territory, with the objective of driving profitable growth.
• Own assigned territory, including development of business strategy, leveraging performance metrics to create annual plans and managing territorial performance.
• Conduct high-level agency diagnostics to identify growth opportunities, facilitate strategic appointments, and nurture long-term relationships.
• Proactively manage measures of point-of-sale success, sales plan effectiveness and customer satisfaction.
• Ensure the prospecting, onboarding and establishment of performance goals for new agencies, while providing training and support.
• Oversee in-person office visits to strengthen key partnerships.
• Influence key agency partners through exceptional communication, negotiation, and leadership skills.
• Collaborate with internal teams, such as, Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives.
• Demonstrate the ability to build partnerships with other business groups to identify and initiate multiple product solutions at the account level.
• Leverage expertise in competitor products and market trends to enhance organizational learning and identify opportunities, serving as a significant resource for competitive intelligence and distribution channel insights in the region.
• Represent region or territory at agency council meetings and supports corporate agency management in handling strategic distribution relationships with key brokers and cross-enterprise resources.
• Utilize thorough knowledge of Travelers' systems, platforms, and sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio.
• Analyze market, distribution channel and product offerings, identify gaps and strategic opportunities, and work with business partners to develop a plan to increase market share and drive profitable growth.
• Ensure team leverages AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Sales Director – Small Commercial

• Execute and help develop underwriting strategies and practices in support of profitable growth objectives in partnership with the Construction Surety Field organization.
• Drive the profitable growth and retention of a book of business of increasing complexity through meticulous risk/financial analysis, contract reviews, collaboration with strategic support units, and sound decision making.
• Meet with Field partners, key distributors, and customers/insureds to foster relationships and engage in meaningful dialogue, both in person and virtually, to influence successful business outcomes.
• Develop value propositions for clients/agents.
• Lead collaborative underwriting execution and risk mitigation through individual risk over-authority reviews as well as through the evaluation of underwriting integrity.
• Identify and strengthen key underwriting capabilities through coaching and/or trainings while educating underwriters nationwide on strategy to enhance efficiency and effectiveness.
• Monitor trends, emerging issues, and regional underwriting results for the Construction Surety book of business and partner with underwriting leadership to address findings.
• Lead and collaborate with cross-functional teams to contribute to and drive progress in key projects and assignments.
• Serve as a Construction Surety subject matter expert with other business units and enterprise partners, as appropriate.
• Perform other duties as assigned.

Underwriting Director – Construction Surety

Director

• Experience Measurement Implementation
• Operationalize the Bond & Specialty Experience Measurement Framework
• Design and manage listening programs across relationship, journey, and lifecycle touchpoints
• Ensure alignment of listening efforts to business priorities and experience domains
• Establish practical governance to reduce duplication and survey fatigue
• Define clear standards for sampling, timing, and measurement consistency
• Listening Program Design & Management
• Stand up and scale customer, agent/broker, and underwriter listening programs
• Ensure listening methods are appropriate to context (transactional, relational, qualitative, pulse, etc.)
• Monitor program health, response quality, and signal reliability
• Continuously improve listening approaches to increase relevance and value
• Signal Synthesis & Insight Development
• Integrate multiple sources of experience data (surveys, qualitative input, operational metrics, complaints, sales indicators, etc) for business-driven use cases
• Design listening to enable development of clear, prioritized insights that highlight root causes and business implications
• Move beyond reporting to deliver diagnostic and directional recommendations
• Prepare executive-ready materials that clearly articulate “what this means” and “what to do next”
• Decision Science Partnership
• Partner with Decision Science to connect experience drivers to performance metrics such as growth, retention, broker engagement, and underwriting effectiveness
• Develop hypotheses about experience-to-performance linkages and collaborate with Decision Science to design and interpret analyses
• Ensure experience metrics are positioned to inform business planning and prioritization and track value added
• Experience Design Partnership
• Collaborate with Experience Design (XD) to ensure insights inform journey mapping, solution design, and improvement initiatives
• Provide experience driver data to support prioritization of design efforts
• Support measurement plans for newly designed experiences to assess effectiveness
• Enterprise Research Partnership
• Coordinate with Enterprise Research (Market, Emerging, and Experience) to commission or align on deep-dive studies
• Ensure Bond & Specialty listening efforts complement (not duplicate) enterprise customer experience initiatives
• Leverage enterprise research capabilities to strengthen methodological rigor when needed
• Activation & Accountability
• Establish structured feedback loops with business leaders
• Facilitate insight-to-action working sessions
• Track adoption of agreed-upon actions and monitor impact over time
• Increase leadership confidence in experience insights as a decision input

Senior Director – Experience Management, Measurement and Insights

Solutions Engineer

• Responsible for architecture within a specific segment or domain for a single business unit.
• Own architectural direction within a specific domain or business unit, with an eye toward enterprise-wide consistency and interoperability.
• Design and guide application architecture using modern languages and frameworks (e.g., Java, Python, Go, Node.js), with a focus on clean, scalable, maintainable patterns.
• Architect distributed, multi-system solutions - spanning microservices, event-driven architectures, APIs, and cloud-native platforms - ensuring reliability, scalability, and performance end-to-end.
• Lead hands-on prototyping and proof-of-concept work to evaluate emerging technologies and validate architectural approaches.
• Define integration patterns across heterogeneous environments, including modern digital platforms and, where applicable, legacy system interfaces.
• Contribute to defining target state technology architecture and roadmaps.

Solution Architect

Backend Engineer

• Develop and support data pipelines for CMP and Specialty pricing use cases, ensuring reliability and scalability across production environments.
• Execute data preparation activities including exploration, cleansing, and transformation with growing awareness of enterprise architecture, Platforms, and downstream consumption patterns.
• Translate actuarial and data science requirements into scalable, production-ready data solutions with guidance from senior engineers.
• Support data quality controls, profiling, and monitoring across the model development lifecycle.
• Support model implementation for CMP and Specialty pricing models in partnership with Data Science and Actuarial teams.
• Learn and adopt MLOps practices across the model development and implementation lifecycle.
• Build CMP and Specialty data knowledge over time, growing into a subject matter resource for benchmarks, modernization initiatives, and future enhancements.
• Contribute to project planning and execution across CMP and Specialty data engineering initiatives.
• Present analysis and contribute technical recommendations to support data implementation decisions.
• Participate in code reviews and design discussions, contributing to team standards and best practices.
• Contribute to platform modernization efforts, helping migrate legacy processes to cloud-native architectures on AWS.
• Apply agile methodologies to plan, prioritize, and deliver work across concurrent initiatives.

Data Engineer I, AWS, Python, SQL

Data Scientist

• Communicate analysis, insights, and results to team, peers, business partners, and on an occasional basis to executive level leaders.
• Anticipate potential objections and influence senior leaders to adopt a different point of view.
• Lead a team of managers and individual contributors that are executing on multiple projects and activities.
• Partner with teams and leaders to ensure the successful execution of data science strategies.
• Set and manages expectations with business partners for portfolio of work.
• Generate ideas and drives consensus; is aware of potential conflicts.
• Make suggestions in the development of business plans for the portfolio.
• Broadly and frequently share expertise with the business and/or data science community through discussions, presentations, or peer reviews to improve business outcomes.
• Assist with recruiting, training, and talent assessment efforts.
• Provide guidance and coaching and drive career/technical development for team members.
• Perform other duties as assigned.

Senior Director, Data Science

Risk

• Under general direction, responsible for the ownership of the Property Technical Discipline in Assigned Territory.
• Conducting quality Risk Assessments, assisting customers with Loss Control, providing consultation to Staff and Business Partners, and helping identify needs for Technical Training of Regional Specialist Consultants (RSCs), and Staff in assigned territory.
• This job serves as a technical resource to Risk Control Consultants and Underwriters and as a mentor to others.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time with customers, either onsite or virtually.
• Conduct risk evaluations of Travelers customers of the highest complexity, identifying exposures, loss controls, and opportunities for improved risk management.
• Share findings with Underwriting to support effective risk pricing.
• Leverage expert consulting skills to educate customers on how they can better manage risk and influence them to adopt recommended changes.
• Mentor Risk Control consultants and less experienced Specialists to support their development within the discipline.

Senior Property Risk Engineer

• Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Select, lead, mentor, performance manage and develop staff.
• Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.

Unit Manager – Transportation Specialty Liability Claims

General Counsel

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

EPL & D&O Liability Counsel

Operations

• Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and tooling across cloud and on-premises environments with a high degree of accuracy.
• Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment using Infrastructure-as-Code (IaC) methodologies.
• Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
• Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
• Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
• Work independently on well-scoped SRE engineering problems while prioritizing tasks in alignment with business objectives.
• Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.