Auto Major Case Specialist

Travelers

Major Case Specialist overseeing high-value Auto claims for Travelers. Conducting investigations, negotiating settlements, and collaborating with various departments.

Posted 7/29/2026full-timeDiamond Bar • California • 🇺🇸 United StatesSeniorLead💰 $99,100 - $163,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing major Auto claims, including litigation and complex negotiations, while ensuring compliance with industry regulations. Proficient in strategic claims handling practices and effective communication with various stakeholders.

Highest-signal resume keywords

Auto Claims ManagementLitigation ManagementNegotiation SkillsClaims EvaluationStrategic Claims Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationLiability AssessmentCoverage Decision MakingSettlement NegotiationRecord KeepingReport PreparationPolicy Language UnderstandingISO Forms KnowledgeBodily Injury Litigation HandlingComplex Claims Evaluation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationInformation SynthesisDecision MakingInterpersonal Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

ComplianceClaims HandlingInsurance RegulationsBusiness Line ProductsExclusions

About the role

Key responsibilities & impact

Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
Prepare and present detailed reports on claim status, trends and outcomes to senior management.
Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
Apply litigation management strategies through the selection of counsel and evaluation.

Requirements

What you’ll need

Bachelor’s Degree.
Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of management.
Thorough understanding of business line products, policy language, exclusions, and ISO forms.
Demonstrated ability of strategic claims handling practices.
Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.
Four years bodily injury litigation claim handling experience or comparable claim litigation experience.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.