Travel Nurse Across America

Client Services Representative

• Support the day-to-day operational needs of the Client Services team by helping maintain accurate system data
• Coordinate documentation and assisting with reporting and client-facing materials
• Build and maintain facility profiles within internal systems
• Process facility updates submitted by Account Managers and Recruitment Leaders
• Maintain data accuracy and consistency across internal systems and documentation
• Support administrative aspects of the contract lifecycle
• Assist with reporting setup and maintenance to support internal and client performance tracking
• Gather and organize data to support account strategy discussions
• Prepare reports and materials for Quarterly Business Reviews (QBRs)
• Assist with Certificates of Insurance (COI) requests and other client documentation needs
• Support audits, ad hoc data requests, and completion of client-required forms

Client Services Liaison

Account Manager

• Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete
• Assist with job order entry from internal job scrapers and incoming email requests
• Post, maintain, refresh, and remove job postings while keeping order statuses up to date
• Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation
• Support Account Managers with submission file reviews and vetting when needed
• Maintain accurate client and facility information within internal systems and vendor platforms
• Provide desk support to Account Managers during periods of high volume or coverage needs
• Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed
• Deliver excellent customer service to both internal partners and external clients
• Provide operational and administrative support to help ensure smooth client services operations